April 2019

March 2019 | Text by Alan Houser 

Is this the end of user assistance as we know it?

Practices around intelligent content and Information 4.0 are becoming increasingly popular in technical communication. Some predict massive, disruptive changes to the way our users consume information, and how we author and deliver it.read more...

March 2019 | Text by France Baril 

Do we need to pump the brakes on chatbots?

In the last decade, chat has become the most popular platform for customer and technical support. Support is a huge cost for business. With the hype around Artificial Intelligence and deep learning, there’s a lot of excitement about the possibility of replacing live support with chatbots. But a deeper look shows the technology has a long way to go.read more...