June 2018

May 2018 | Text by Calvin Scharffs 

Three best practices to improve CX and boost engagement

Engaging customers around the globe means speaking multiple languages while maintaining one distinctive voice – a juggling act that becomes ever more vital in the era of the customer.read more...

February 2017 | By Christian Lieske and Felix Sasaki 

Linked Data and Schema.org: Crossing the language chasm with terminological assets

Since 2011, the Schema.org initiative has set a standard for structured information. The technical communication community can already benefit and deliver valuable input for further progress.read more...

May 2016 | By Christoph Jansen 

Management skills for technical writers

As the duties and tasks of technical writers are evolving, so are their positions within the organization. Writers are now taking on management tasks in interdisciplinary projects or in editing. How can they prepare themselves for these roles?read more...