August 2018 | Text by Ray Gallon 

Learning reinvented: How AI turns technical communicators into educators

The world is changing with increasing speed. So how can we keep up? Lifelong learning has become an absolute necessity, and technical communicators hold a crucial position in enabling an individualized, customized transfer of knowledge.read more...

August 2018 | Text by Fabrice Lacroix 

Analytics: moving from cost to value

The times when technical documentation teams needed to justify their worth are well and truly over. Or are they? Here is how TC can deliver information that could be essential to the entire enterprise. read more...

June 2018 | Text by Bhushan Jahagirdar 

Understanding blockchain technology

"Blockchain" has become a popular term in recent years, particularly in technical industries. But what is the concept behind it and what are its applications? And could it transform the way that information is developed and managed?read more...

April 2018 | Text by Dave Ruane 

The need for speed of global content

Within content enterprises, the continuous delivery of content in multiple languages has quickly become a basic need. How did we get here and how can we ensure meeting customer demands?read more...

March 2018 | Text by Alberto Ferreira 

O2O and the next generation of e-commerce

When Amazon opened its first physical stores in 2017, the retail giant countered a decade-long trend that has seen online trade rise and rise while traditional shops were brought to their knees. Is the return to offline the next step on the journey towards a customer-focused, omnichannel strategy?read more...

December 2017 | By Sam George 

Operationalizing Augmented Reality in the enterprise

Augmented Reality (AR) is a technology that superimposes virtual information over a physical device in the real world. Consumer deployments in areas like gaming are more common and well known, but how does AR apply to companies that do not necessarily deal with consumer products? And how do you go about implementing an AR solution in a large enterprise?read more...

November 2017 | Text by Don DePalma 

Talk to me

There’s an explosion of speech interfaces for computers, smartphones, and other devices. None of them would pass the Turing Test, a classic test for determining whether a computer is thinking and responding as a human would. However, developers around the world are enhancing conversational user interfaces (CUIs) to mimic human response.read more...