Learning reinvented: How AI turns technical communicators into educators

The world is changing with increasing speed. So how can we keep up? Lifelong learning has become an absolute necessity, and technical communicators hold a crucial position in enabling an individualized, customized transfer of knowledge.

Text by Ray Gallon

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Learning reinvented: How AI turns technical communicators into educators

Image: © metamorworks/istockphoto.com

In March 2018, my collaborator Neus Lorenzo and I had the privilege of hosting a symposium and a workshop at the annual Mobile Learning Week, an event co-sponsored by UNESCO and the International Telecommunication Union (ITU). UNESCO is the educational, scientific, and cultural organization of the United Nations. The ITU, also a UN agency, coordinates telecommunications, spectrum allocations, and policy positions on information and communication services which, it seems, the world no longer knows how to live without.

The event made for an amazing week, during which we were able to interact with some of the smartest people from all over the world on subjects connected to all kinds of learning in so many different cultural contexts, but all associated with the major question of mobility.

A subtheme that ran through many of the interventions, including our own, was Artificial Intelligence ...