How "live XML documents" revolutionize a rusty, ancient paradigm.
The disclaimer fallacy
"Although the utmost care was taken in putting together this publication, human error is always possible. We do not accept any liability for inaccuracies or omissions in the article and cannot be held responsible for any damages resulting from such errors."
Does this statement ring a bell? You will find this type of disclaimer in almost every machine manual on this planet. It is so common that most people never even notice it. But if you really think about it, this all-too-common disclaimer points at a serious problem that most companies choose to ignore rather than solve.
As a self-employed technical author, I have been arguing against this disclaimer from the very start, telling my customers that 1) they are offending my credibility as a professional, 2) the disclaimer will never hold up in a court of law and 3) it is very bad marketing, as the statement ...
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