November 2016 | By Fabrice Lacroix 

Writing for the 21st century

Industry 4.0 and new technologies such as intelligent agents or Augmented Reality are bringing a new user experience and transforming customer support. Their coming of age forces us to think about how we produce technical documentation to make the most of this revolution.read more...

November 2016 | By Carl Carlheim-Gyllensköld and Johan Elisson 

From product information to product communication

In times of user forums and service portals, user information is no longer a one-way street. But while many manufacturers still ignore – or even fear – user-driven information, we should think of ways to tap into this great pool of knowledge that users give away freely. read more...

November 2016 | By Marie Girard 

A five-step content strategy for Industry 4.0

Content is everywhere. It sits in your pocket or on the screen of your mobile phone. It pops up from a search when you want to find out what something is or how it works. It might already be part of your watch telling you that it's time to exercise. With the advent of Industry 4.0, it will find its way into your fridge, or even onto a nanochip underneath your skin.read more...

September 2016 | By Nolwenn Kerzreho and Joe Gollner 

Playing your way to better content management and collaboration

From subject matter experts to content creators, project managers and even translation and localization experts, content management projects involve a lot of people, rendering these projects complex and challenging. The classic game of Snakes & Ladders – adapted to the world of content management – provides a playful tool for people to come together and discuss pathways to a successful...read more...

June 2016 | By Jang Graat 

Reviewing the review process

How "live XML documents" revolutionize a rusty, ancient paradigm.  read more...

May 2016 | By Rhonda Truitt and Christine Perey 

The future of Augmented Reality in the workplace

Augmented Reality (AR) and the Internet of Things (IoT) are well on their way to revolutionizing not only the way we work, but also what we – as technical communicators – deliver to customers. Coupled with improved wearable devices for hands-free work, these technologies have the power to increase productivity, efficiency and work quality.read more...

May 2016 | By Giuseppe Scavo and Christine Perey 

The new frame of our enterprise information

With Augmented Reality, information is no longer restricted to a paper or screen. The focus of the future of information design will be on presenting information to users in context and using AR technologies. But what are its limitations and how can we exploit its opportunities?read more...