April 2012 | By Frank Fleury 

Implementing changes successfully in technical communication

“If you keep on doing what you can, you'll always be what you already are”, said industrialist Henry Ford. Such an attitude would be risky even today, faced with new technologies at increasingly shorter time intervals, upheavals in the markets, a transforming work environment and a changing user behavior. Whether it is a mobile document, new communication media or organizational changes in...read more...

July 2011

Project Management with Scrum

Planning within reach and regular discussions with the entire team: these are characteristics of Scrum: one of the best-known methods in agile development. We introduce this instrument of project management in this article, point out the role of technical writers in Scrum-Teams and discuss the opportunities that this method has to offer.  read more...

October 2010 | By Amanda Martinez 

The problem of local talent retention

Multinational companies (MNCs), many of whom are by now veterans of the global business environment, suffer from a common problem - retaining local talent.read more...

August 2010 | By Martin Hess 

Cheerful through the crisis?

The current financial and economic crisis tops all others in terms of its dimensions and impact. Managers are faced with emotional challenges that they are ill equipped or not equipped at all to deal with. Emotionally competent managers are not afraid to speak the truth regarding the facts and their feelings about the crisis. They do not go on about their hopes and dreams, but focus instead on...read more...

August 2010 | Interview by Corinna Melville 

“Technical communication is a quite stable area”

Dr. Michael Fritz is manging director at tekom. tcworld spoke with him about the effects of the global financial crisis on the organization and the technical communication sector as well as about tekom’s increased efforts to collaborate with organizations internationally.read more...

July 2010 | By Manfred Zimmermann 

Managing time and success for technical writers

Time is a constant given by nature and cannot be altered by human beings. We all have the same amount of time at our disposal. And even rich people cannot buy more time, which is totally fair, too. However, many technical writers feel that the pressure of deadlines that weighs on them is unfair: this is usually precipitated by impending market rollouts, poor groundwork by other technical...read more...

April 2010 | By Richard Cook and Kate Griffin 

Intercultural Coaching: The next big thing

Intercultural coaching has the same basic tenets as standard professional coaching but also takes into consideration the coachee’s cultural perspective, and those of the people around him/her. Intercultural coaching focuses on creating an ‘intercultural climate’ that allows the coach and coachee to become more culturally aware and adapt their behavior and expectations as appropriate.read more...