March 2010 | By Francoise Spurling 

Quality in the eyes of the customer

Customers want—and expect—quality. This certainly states the obvious! But probe a little deeper, and you will find that what this really means varies greatly from client to client, and even from project to project with the same client. So why do language service providers define quality the same way for every client?read more...
February 2010 | Interview Rebecca Petras 

The future of the language services industry

Olga Pechnenko-Kopp became Chief Executive Officer for McElroy Translation (of Austin, Texas USA) last October. As an under-40 leader with deep entrepreneurial experience, she brought a fresh perspective to the venerable language service provider. In this interview with her, we learn about changes in the industry and how it recovers from the economic downturn.read more...

August 2009 | By Richard Cook 

Managing international assignments

The traditional concept of an ‘international assignment’ is rapidly becoming a misnomer. Certainly the situation whereby an individual (with or without accompanying family) is sent to an overseas location for two or three years still occurs – despite the recent downturn in business. However, today there are all sorts of permutations of business activities that can result in business people...read more...

June 2009 | By Cathy Wellings 

Intercultural management: Leading an international team

The last half century has seen enormous change impacting the way we work. The world is shrinking with advances in information technology playing a crucial role in facilitating the global expansion of organizations. International teams are now a common phenomenon with many large organizations structuring their workforce according to function rather than geography. Successful organizations do not...read more...

February 2009 | By Ramesh Ramamurthy 

Sharing knowledge across borders

As companies have their offices spread across more and more geographic locations and a large scale of employees working in different countries, it becomes even harder to represent a single organization as one unique entity. The key lies in raising awareness for the company’s vision and mission as well as equipping staff in all locations with the latest technologies. Advancements in communication...read more...

February 2009 | Interview by Corinna Melville 

Interview with Patrick Lambe: “Real value comes from building relationships”

An enormous amount of knowledge resides within international organizations. But how can the knowledge management (KM) team unlock this information and make it available to a large number of employees around the globe? How much knowledge should actually be shared and what kind of experience should not be passed on because it might hinder innovation and creative thinking? In an interview with...read more...

December 2008 | By Lenka Bila 

Intercultural management at Škoda Auto

The merger of Škoda Auto and Volkswagen AG in 1991 compelled the tradition-bound Czech company for the first time to face the challenges of internationalization. Today Škoda is the largest industrial undertaking in the Czech Republic as the company sells its products in 100 countries worldwide. The Joint Venture with VW is regarded by the company as a successful marriage between the systematic,...read more...