January 2020 | Text by Leah Guren 

The TC professional: a true Jack-of-all-trades

The dinner party was well underway. The setting was the lovely home of a good friend, complete with stunning views of the city at night. The guests were charming and intelligent. The food and wine were excellent. With all these ingredients, it was no surprise that the conversation flowed easily. We shared stories and laughter, and let the subject morph naturally from topic to topic, touching on...read more...

December 2019 | Text by Ferry Vermeulen 

IEC/IEEE 82079 and ISO 20607 on publishing information online

In 2019, two new standards saw the light of day: ISO 20607 and IEC/IEEE 82079. The trend of the paper manual becoming obsolete continues. A relief for many companies. But exactly how do we need to handle online instructions?read more...

November 2019 | Text by Wouter Maagdenberg 

Instruction videos are the new marketing gold

Videos have become our customers’ most popular channel to find answers and solve problems. But can we create a video for every use scenario in every language? A new technology makes automated video creation a reality.read more...

November 2019 | Text by Jan Graat 

Specializing DITA – the Relax(i)NG way

It takes a specialized tool to make your work most effective. DITA offers technical authors what a fine screwdriver offers a handyman: An instrument specifically designed for the job.read more...

October 2019 | Text by Masayasu Watai 

What happens in our mind when we read

How does our mind process technical instructions? A look into the psychology behind the reading process may assist us in producing more efficient technical content.read more...

May 2019 | Text by Michael Schaffner 

The paradox world of numbers

"Weighing the pig does not make it any fatter" – a proverb that proofs to be especially true when dealing with indicator systems. But what chances do key performance indicators (KPI) provide and how can they be properly calculated and applied?read more...

May 2019 | Text by Jang Graat 

Customizing DITA – the Relax(i)NG way

DITA was specifically designed to cater to a large range of content domains. But only when customized to your specific needs will it reveal its true power.read more...