March 2017 | By Matthias Peissner and David Blank 

From users to users

A research project of the Fraunhofer IAO in Stuttgart, Germany, is studying how a user can independently create user assistance. This should reduce malfunctions in machines and systems. How is this user assistance created and how can it supplement technical documentation?read more...

March 2017 | By Klaus Fleischmann 

A strategic approach to reviewing

Are your document review cycles cumbersome and frustrating? Then you are missing their value. An integrated review process can – and should be – a keystone of a smooth quality management operation.read more...

February 2017 | By Werner T. Fuchs 

Pretty Woman and reality

People like to see and hear stories, especially those that are gripping or those that simply allow the audience to dream. A user manual does not fulfill either of these conditions and by its nature it really shouldn’t. Even so, why not consider explaining technology with the help of a narrative? read more...

December 2016 | By Keith Schengili-Roberts 

Ten reasons why DITA and Agile are made for each other

DITA’s topic-based approach to enable content reuse complements the principles of Agile methodologies. And that’s by far not the only reason why the two principles make a perfect match.read more...

December 2016 | By Dr. Daniela Straub 

Current knowledge for technical communicators

Knowledge has never been more valuable as it is today. Which expertise is essential for technical communicators and how can they obtain it? The profiling tool for the tekom Competence Framework provides guidance.read more...

October 2016 | By Wolfgang Ziegler 

Content management systems tested: Introducing the PI-Fan

How can we measure the functionality of a content management system? The best solution is a neutral standard that can be integrated in any system and that can explain how information is handled. One model that is suitable as a reference is the "PI-Fan".read more...

September 2016 | By Dr. Daniela Straub and Klaus-Dirk Schmitz 

Tight budgets and a growing number of languages impede terminology work

How many companies practice terminology management? Who is concerned with terminology work? How do professionals from the business environment rate the benefits, and how high are the potential savings? A new tekom study provides insights into the current state of terminology work in organizations.read more...