November 2019 | Text by Wouter Maagdenberg 

Instruction videos are the new marketing gold

Videos have become our customers’ most popular channel to find answers and solve problems. But can we create a video for every use scenario in every language? A new technology makes automated video creation a reality.read more...

November 2019 | Text by Jan Graat 

Specializing DITA – the Relax(i)NG way

It takes a specialized tool to make your work most effective. DITA offers technical authors what a fine screwdriver offers a handyman: An instrument specifically designed for the job.read more...

October 2019 | Text by Masayasu Watai 

What happens in our mind when we read

How does our mind process technical instructions? A look into the psychology behind the reading process may assist us in producing more efficient technical content.read more...

May 2019 | Text by Michael Schaffner 

The paradox world of numbers

"Weighing the pig does not make it any fatter" – a proverb that proofs to be especially true when dealing with indicator systems. But what chances do key performance indicators (KPI) provide and how can they be properly calculated and applied?read more...

May 2019 | Text by Jang Graat 

Customizing DITA – the Relax(i)NG way

DITA was specifically designed to cater to a large range of content domains. But only when customized to your specific needs will it reveal its true power.read more...

April 2019 | Text by Leah Guren 

Conferences: something for everyone

It is no secret: I am a big fan of conferences. I attended my first professional technical communication conference over 25 years ago and have been happily participating in them ever since. read more...

April 2019 | Text by Christian Lieske and Dr. Felix Sasaki 

Wikidata at work

Wikidata is a large-scale, non-profit knowledge base that anyone can edit and use. Applications that are intuitive to use and powerful interfaces for programmers make it a versatile tool for a large variety of usage scenarios – including knowledge discovery, content enrichment, terminology work, and translation.read more...