May 2017 | By Leah Guren 

Facts and ethics in a post-truth era

There is an old Chinese saying that translates as, "May you live in interesting times." While you may think this is a nice thing to wish someone, it actually is a curse, because interesting in this context means chaos and unrest. We are, indeed, living in some interesting times. read more...

May 2017 | By Alberto Ferreira 

Rebooting with bots: The future of (assisted) technical documentation

In recent years, bots have come a long way and many organizations are successfully using them to assist customers. But how will they change the landscape of technical communication?read more...

May 2017 | Text by Ray Gallon, Neus Lorenzo and Michael Josefowicz 

Of humans and robots – Communication challenges in Industry 4.0

We have long succumbed to the fact that Artificial Intelligent (AI) beats our humble human brains at many kinds of activities – not just in a game of online chess. But we’re still in control, right? While we cannot fight the rise of AI, we need to learn to communicate and interact with our hyper-digital, interconnected environment in a way that goes well beyond human interactions.read more...

April 2017 | Text by Mark Schubert and Sabine Stoye 

I don’t have to know that! - Knowledge modeling and technical communication

When you write technical documentation, you manage a great deal of knowledge. Technical communicators evaluate and apply domain knowledge every day. For that, skills in knowledge modeling are extremely useful.read more...

April 2017 | By Daryl Colquhoun 

International standard supports acquirers and suppliers of user information

International Standard ISO/IEC/IEEE 26512 assists acquirers and suppliers of user information. Published originally in 2011, the changes in its latest version are indicative of the paradigm shift that has shaped the industry during the past years. read more...

March 2017 | By Matthias Peissner and David Blank 

From users to users

A research project of the Fraunhofer IAO in Stuttgart, Germany, is studying how a user can independently create user assistance. This should reduce malfunctions in machines and systems. How is this user assistance created and how can it supplement technical documentation?read more...

March 2017 | By Klaus Fleischmann 

A strategic approach to reviewing

Are your document review cycles cumbersome and frustrating? Then you are missing their value. An integrated review process can – and should be – a keystone of a smooth quality management operation.read more...