October 2017 | By Martin Jung and Caroline Poersch 

Virtual training delivers real benefits

Digitalization influences most aspects of our lives, including the way we learn. Technologies such as Virtual Reality (VR) bring entirely new perspectives. But is VR just about technical gimmicks? Or will it help to improve the acquisition of knowledge in the long term?read more...

October 2017 | By Monica Xie 

Technical communication gains ground at Chinese universities

The profession of technical communication is still in its infancy in China. But this is set to change as the demand for trained tc professionals is growing steadily. Fudan University in Shanghai recently introduced students to this promising sector. read more...

October 2017 | By Rahul Prabhakar 

How social media can be part of your set of tc skills

As social media continues to strongly influence consumer behavior, companies are looking to engage with influencers to help promote their brands through their populated networks. With their strong communication skills, professional tech writers might be well-suited to fill this role.read more...

August 2017 | By Roy Hu 

Beyond traditional roles: How technical communicators can add value

The skill sets and experience of technical communicators are valuable assets for global organizations. International tech company ARM has found a way to leverage these skills that goes far beyond the job description.read more...

August 2017 | By Leah Guren 

Fluff – the eternal challenge

In technical communication, short and simple is always better. There is a wealth of data confirming the value of clear, direct writing. The famous Jakob Nielsen study from Sun Microsystems showed the advantage of cutting text; after he removed 40 percent of the original text on the website’s knowledge base, Nielsen discovered that users thought that the new version had more information. read more...

August 2017 | By Maxwell Hoffmann 

Beyond words: The reinvention of technical documentation

Structured technical content has enormous potential. Following best practices in creating technical information will ultimately lead to greater customer satisfaction.read more...

July 2017 | By Ute Mischke 

Effective screenshots

Technical products often rely on software. It is therefore no wonder that many manuals use screenshots to explain operating steps. However, the quality of these graphics isn’t always great. Here is how you can make significant improvements with just a few strokes.read more...