December 2017 | By Leah Guren 

The Burnout Paradox – coping with the stress in a tc career

As an independent tc practitioner with my own company, I am used to juggling different projects, clients, and tasks. To make my schedule work, I have specific times each week allocated to specific tasks. For example, Sunday afternoon is my time to sit down and correct student homework for one of my online courses. read more...

December 2017 | By Jang F.M. Graat 

Troubleshooting reengineered

Are you still trying to solve defects and malfunctions by delivering large volumes of documentation and providing training to your customer’s service engineer? Perhaps it is time to rethink your approach and start creating embedded troubleshooting flowcharts.read more...

December 2017 | By Dima Ilieva and Ekaterina Mitova 

Are chatbots the new thing in technical documentation?

Across industries, Chatbots are sprouting from corporate websites like daisies in spring. But are they really helping to engage customers? Or are they merely a source of frustration or even ridicule? read more...

November 2017 | Text by Marita Tjarks-Sobhani. Translated by Translations4IT 

Humor to change American liability law

Everyone has seen or heard of the apparently exaggerated warning labels and legal disputes in the US. The most absurd ones are ripe for for special competitions. However, they appear to be funny only at first glance.read more...

October 2017 | By Martin Jung and Caroline Poersch 

Virtual training delivers real benefits

Digitalization influences most aspects of our lives, including the way we learn. Technologies such as Virtual Reality (VR) bring entirely new perspectives. But is VR just about technical gimmicks? Or will it help to improve the acquisition of knowledge in the long term?read more...

October 2017 | By Monica Xie 

Technical communication gains ground at Chinese universities

The profession of technical communication is still in its infancy in China. But this is set to change as the demand for trained tc professionals is growing steadily. Fudan University in Shanghai recently introduced students to this promising sector. read more...

October 2017 | By Rahul Prabhakar 

How social media can be part of your set of tc skills

As social media continues to strongly influence consumer behavior, companies are looking to engage with influencers to help promote their brands through their populated networks. With their strong communication skills, professional tech writers might be well-suited to fill this role.read more...