April 2018 | Text by Leah Guren 

The secrets of user compliance – why users ignore instructions

As professional technical communicators, we make an effort to create clear, thorough instructions for our users so that they can use our products safely and effectively. But despite our best efforts, our clear instructions and careful warnings are often ignored. Why does this happen and what can we do about it?read more...

March 2018 | Text by Jan Oevermann 

Technical Documentation 4.0

The manufacturing industry is facing yet another revolution which transforms the way machines, humans and factories work together: Industry 4.0 - a term introduced by the "High-Tech Strategy 2020" of the German government [4]. read more...

March 2018 | Text by Andrea Ames 

Product content in the brave new world of cognitive technology

Is the recent frenzy around cognitive technologies – deep learning, agentive technology, bots, and AI – something technical communicators need to be concerned about? Do these technologies herald a new renaissance for content? Or is our field doomed to obsolescence when the bots take over?read more...

March 2018 | Text by Jayna Locke 

Software review: MadCap Flare 2017 r3

As a technical publications manager, I needed a tool refresh about three years ago. My team and I discovered MadCap Flare and launched a journey to adopt the tool and convert our large library of critical content from many different source tools to MadCap Flare. read more...

February 2018 | Text by Birgitta Geischberg 

Emotion amplifiers

Many readers find technical documentation boring and dull. But the motivation to deal with it can be boosted; perhaps even with character combinations that were invented 35 years ago.read more...

December 2017 | By Leah Guren 

The Burnout Paradox – coping with the stress in a tc career

As an independent tc practitioner with my own company, I am used to juggling different projects, clients, and tasks. To make my schedule work, I have specific times each week allocated to specific tasks. For example, Sunday afternoon is my time to sit down and correct student homework for one of my online courses. read more...

December 2017 | By Jang F.M. Graat 

Troubleshooting reengineered

Are you still trying to solve defects and malfunctions by delivering large volumes of documentation and providing training to your customer’s service engineer? Perhaps it is time to rethink your approach and start creating embedded troubleshooting flowcharts.read more...