When you write technical documentation, you manage a great deal of knowledge. Technical communicators evaluate and apply domain knowledge every day. For that, skills in knowledge modeling are extremely useful.
International Standard ISO/IEC/IEEE 26512 assists acquirers and suppliers of user information. Published originally in 2011, the changes in its latest version are indicative of the paradigm shift that has shaped the industry during the past years.
A research project of the Fraunhofer IAO in Stuttgart, Germany, is studying how a user can independently create user assistance. This should reduce malfunctions in machines and systems. How is this user assistance created and how can it supplement technical documentation?
Are your document review cycles cumbersome and frustrating? Then you are missing their value. An integrated review process can Ė and should be Ė a keystone of a smooth quality management operation.
People like to see and hear stories, especially those that are gripping or those that simply allow the audience to dream. A user manual does not fulfill either of these conditions and by its nature it really shouldnít. Even so, why not consider explaining technology with the help of a narrative?
DITAís topic-based approach to enable content reuse complements the principles of Agile methodologies. And thatís by far not the only reason why the two principles make a perfect match.
Knowledge has never been more valuable as it is today. Which expertise is essential for technical communicators and how can they obtain it? The profiling tool for the tekom Competence Framework provides guidance.