Beyond traditional roles: How technical communicators can add value

The skill sets and experience of technical communicators are valuable assets for global organizations. International tech company ARM has found a way to leverage these skills that goes far beyond the job description.

Text by Roy Hu

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Beyond traditional roles: How technical communicators can add value

Image: © Cecilie_Arcurs/istockphotoc.om

In many organizations, technical communication still lacks respect and visibility from colleagues and management. Often, technical writers are required to demonstrate the value they add. In addition to authoring documentation, technical communicators have several opportunities to leverage their strengths and expertise to contribute in multifold ways to their organizations, thereby enhancing their profiles. This article explores possible unconventional ways for technical communicators to add value that are based on my own experience as a senior information developer for the global high-tech developer ARM in China.

Me and/or my colleagues have used our expertise as technical communicators to get involved in developing and delivering

  • Customized writing courses
  • Communication guidebooks
  • Customer documentation feedback reports
  • English communication programs for non-native speakers
  • Cust ...