July 2017 | By Ute Mischke 

Effective screenshots

Technical products often rely on software. It is therefore no wonder that many manuals use screenshots to explain operating steps. However, the quality of these graphics isn’t always great. Here is how you can make significant improvements with just a few strokes.read more...

July 2017 | Text by Sandy Bartell and Brian Traynor 

ISO/IEC/IEEE Standard 26513 calls for early testing of user documentation

For every product or service launched, thousands of words are written for technical manuals, product guides, marketing documentation, software help, websites, blogs, articles, health and safety warnings, and more. Taking a few steps to incorporate usability, accessibility, and localization early in the documentation process can save time, resources and money.read more...

June 2017 | By Nicky Bleiel 

Three collaboration tools for technical communicators

Are you working in a distributed documentation team? Then consider these software solutions that will make your job easier and facilitate teamwork.read more...

June 2017 | By Natalia Lincoln 

The Language of Technical Communication, ed. Ray Gallon

Although technical communication is well-suited to those with a comprehensive knowledge of many subjects, the rate at which information doubles by now can race past even the most encyclopedic of minds. read more...

May 2017 | By Leah Guren 

Facts and ethics in a post-truth era

There is an old Chinese saying that translates as, "May you live in interesting times." While you may think this is a nice thing to wish someone, it actually is a curse, because interesting in this context means chaos and unrest. We are, indeed, living in some interesting times. read more...

May 2017 | By Alberto Ferreira 

Rebooting with bots: The future of (assisted) technical documentation

In recent years, bots have come a long way and many organizations are successfully using them to assist customers. But how will they change the landscape of technical communication?read more...

May 2017 | Text by Ray Gallon, Neus Lorenzo and Michael Josefowicz 

Of humans and robots – Communication challenges in Industry 4.0

We have long succumbed to the fact that Artificial Intelligent (AI) beats our humble human brains at many kinds of activities – not just in a game of online chess. But we’re still in control, right? While we cannot fight the rise of AI, we need to learn to communicate and interact with our hyper-digital, interconnected environment in a way that goes well beyond human interactions.read more...