January 2019

January 2019 | Text by Yasmin Steuert 

Facing Artificial Intelligence as a small language service provider

The rise of Artificial Intelligence (AI) is threatening many freelance translators and small language service providers (LSPs). But worrying about declining prices is no solution. What is needed is a collective approach to protect small businesses and to use AI to secure their existence. read more...

January 2019 | Text by Anne Tarnoruder 

Standardizing API documentation

The market for application programming interfaces (API) is growing rapidly and software vendors are expanding their offerings of development platforms, tools and APIs. Professional API documentation plays a key role in the adoption of these offerings. The recently published book Standards and Guidelines for API Documentation by Anne Tarnoruder is a valuable source for both technical writers and...read more...

January 2019 | By Dr. Daniela Straub 

Technical communication across Europe

In our highly developed world, technical communication is a necessity: Wherever technical products are manufactured, there is a need for product information. A new report shows that the predominating industrial sectors and the type of technical documentation that is required vary from country to country. So do the people who are responsible for creating product information.read more...

December 2018 | Text by Rebecca Ray 

Donít let global content missteps trip you up

C-level executives ignore the power of global content at their own risk Ė neglecting or mismanaging it can negatively impact brand value, the bottom line, and even their own career paths.read more...

December 2018 | Text by Ulrike Parson 

Turning technical documentation into intelligent information

Developed by a group of highly experienced technical communicators, the Intelligent Information Request and Delivery Standard (iiRDS) is the new content delivery standard for technical documentation. It aims to provide machines and users with relevant, context-specific content. But how can your content become iiRDS content?read more...

December 2018 | Text by Kirk St.Amant 

Usable design Ė giving users what they expect

Usability is determined by how quickly our users can identify a certain function of our product and use it Ė a process strongly linked to our usersí experiences and expectations. Here is how understanding cognitive processing can lead to better, more usable designs.read more...

December 2018 | Text by Nithya Krishna 

Donít instruct, converse!

Conversational user interfaces such as chatbots or digital assistants change the way we seek and perceive information. What we are looking for is an interaction that most naturally resembles a human conversation. read more...