SDL AND LEXIMATION TEAM UP
SDL, a provider of global information management solutions, and Leximation, an online publishing solutions provider, have combined Trisoft and DITA-FMx to create a bridge for technical authors between SDL technology and Adobe FrameMaker.
NAVAJO LANGUAGE SOFTWARE
Rosetta Stone, a provider of technology-based language learning solutions, has released a Navajo-language version of its software. The Rosetta Stone Endangered Language Program works with native groups to customize software for exclusive use in language revitalization.
PARTNERSHIP LAUNCHES HANSA VIALANGUAGE
viaLanguage, a provider of translation and localization services, and R K SWAMY HANSA, a marketing communications and services group, have entered into a sales and marketing arrangement creating a new entity called HANSA viaLanguage. Per the agreement, HANSA viaLanguage will provide the marketing and customer relationship management support, while viaLanguage will provide the project management support and access to its network of language experts and localization solutions.
ASIA ONLINE AND ACROSS ENTER AGREEMENT
Asia Online Pte Ltd, an international web portal company, and Across Systems GmbH, a manufacturer of corporate translation management systems, have entered a partner agreement to provide translation solutions that enable both language service providers and global enterprises to fully integrate human and machine translation into organizations' existing enterprise software solutions.
APPTEK ASR FOR SPANISH
AppTek, a developer of human language technology, has made available its automated speech recognition (ASR) broadcast engine for Spanish. The ASR is specifically engineered for the challenging content of unscripted natural language, dialect, slang, noise and other aspects of non-broadcast environments.
MILENGO COMBINES TRANSLATION SERVICES
Language service provider Milengo has engaged a trio of specialized translation services and technology providers to create an end-to-end translation solution that delivers on the promise of the next generation of translation advances. The new offering combines quality-optimization, workflow management and automated machine-translation with human translation and editing skills to not only increase efficiency, but to also open new markets.
PLUNET OPENS US OFFICE
Plunet GmbH, a global provider of management solutions for the translation and localization industry, has announced the foundation of its American subsidiary Plunet Inc. with headquarters in New York City. Set up as an incorporated company according to US law, Plunet Inc. is headed by Stefan Dümig, managing director of Plunet GmbH, in the dual role of President and Chief Executive Officer (CEO).
SDL SURVEY
SDL is currently conducting a survey on Global Authoring. Technical communication and language professionals are invited to contribute their views on trends in technical communication and global business.
2010 BEST PRACTICE GUIDE FOR HEALTHCARE
viaLanguage, a provider of translation and localization services, has published the third edition of "Beyond Translation: Best Practice Guide for Healthcare" - a primer outlining helpful tips for improving language access. The guide includes information addressing the latest healthcare compliance issues, multiple translation best practices and a section on recent industry and government resources.
GLOBAL AUTHORING MANAGEMENT SYSTEM 2010
SDL, a provider of global information management solutions, has launched Global Authoring Management System 2010. Features include AutoSuggest technology and a focus on improving productivity for technical communicators.
MORAVIA AND KILGRAY PARTNER
Moravia Worldwide, a globalization solution provider, and Kilgray Translation Technologies, a developer of translation productivity tools, have announced a partnership to further develop the TM Repository - Kilgray's latest language technology implementing the concept of translation memory (TM) management. Moravia will be the first adopter of the TM Repository technology, will join the TM Repository Product Development Steering Committee and will participate in beta testing.
http://www.moraviaworldwide.com
COLLABORATIVE TRANSLATION PLATFORM 5.0
Lingotek, a developer of collaborative translation technology, has upgraded its Collaborative Translation Platform (CTP) software-as-a-service product designed to manage translation efforts. The CTP combines machine translation, real-time community translation, and management tools.
INDUSTRY ETHICS SURVEY - CALL FOR PARTICIPATION
Research and a survey is being conducted by Idalina Gomes-Taylor of Imperial College London. The survey will be used to assess the current status and understanding of ethics within the localization industry.
TRANSPERFECT MERGES WITH AD-COM
TransPerfect Translations, Inc., a provider of language services, has completed a merger with AD-COM, a Montreal-based provider of technical translation services. AD-COM will become a division of TransPerfect and will continue to be led by founder and president Claudia Cieri.
TRANSLATING FOOTBALL TERMS
Language service provider CLS recently published a terminology demo application for football vocabulary. The dictionary translates commonly used football terms into five languages, easing multilingual communication about the sometimes complex systems and regulations of the beautiful game.
http://football.cls.ch/dict/
CALL FOR BOOK CONTRIBUTORS
Han Yu, of the Technical Writing and Professional Communication department at Kansas State University, is looking for contributors for an upcoming collection titled Negotiating International and Cross-Cultural Technical Communication: Stories of Technical Communicators. The collection invites practicing technical communicators to tell their stories negotiating international and cross-cultural contexts, including stories in localization and translation. E-mail contributions to Han Yu.
WORDFAST PRO 2.4
Wordfast LLC, a provider of translation memory software, has released Wordfast Pro 2.4 for Windows with over 60 enhancements, including improved support for right-to-left and CJK languages; auto-complete feature for proper nouns and numbers; and automatic fuzzy terminology recognition.
www.wordfast.com
PLUNET BUSINESS MANAGER 5
Plunet GmbH, a provider of business management software for translation services and agencies, has released version 5 of BusinessManager. In addition to a new interface, version 5 includes extended customer relationship management functions, company code cycles, and enhanced project management features.
www.plunet.de
MYuppy CHINESE TYPEFACE FOR MOBILE DEVICES
Monotype Imaging, Inc., a provider of text imaging solutions, has created a mobile Chinese font for The Symbian Foundation, an organization that manages the Symbian smartphone platform. The typeface MYuppy is engineered for display on mobile devices and is targeted to original equipment manufacturers and application developers seeking to enter or expand into Chinese markets.
www.monotypeimaging.com
LTC WORX 2.0
LTC has released version 2.0 of LTC Worx, its flagship business management solution that handles project management tasks and other business-related functions for an integrated, end-to-end approach to all communication tasks. Key features include a greater degree of customizability, more integration with tools such as SDL Trados, Kilgray MemoQ and the Across Language Server, enhanced team collaboration to assign work to a group of specialists, customer relationship management features, and improved usability and efficiency.
www.langtech.co.uk
CONTROLING TRANSLATED DOCUMENTS
Global Databases Limited has released a free online Quality Assurance service called CrossCheck. Using artificial intelligence to check translated text in 30+ languages, CrossCheck compares translated documents against their source files for text, numbering, formatting and graphic layout errors. CrossCheck offers an easy-to-use interface that allows users to upload their translated files and get them compared against the original language version – free and in record time.
www.doc3.com
WEBCERTAIN PARTNERS WITH IMN
WebCertain, a multilingual search marketing agency, has partnered with IMN, a content-driven email marketing solutions provider, to offer an international, search engine optimization-friendly e-communications service for international organizations.
www.webcertain.com
XTRF™ VERSION 2.0
The latest version of the translation company management system XTRF™ 2.0 has entered the market. The technology enables the fast integration of the XTRF™ system with additional tools like accounting systems, CMS, CAT tools, and CRM. It also enables an efficient realization of multi-stage translation projects. Projects comprising a few hundred files or projects that continue for a long period or demand the involvement of many subcontractors are arranged in a clear way and managed by a new panel - Project Manager Dashboard. XTRF™ 2.0 also introduces a new, more user-friendly interface.
www.xtrf.eu
DOC-TO-HELP 2010
ComponentOne Doc-To-Help 2010 v2, a Help authoring tool, has been released. Doc-To-Help is used to produce desktop, Web, or print deliverables. The new release focuses on Microsoft Corp.'s current and upcoming releases, Visual Studio 2010 and Office 2010, as well as improvements in usability.
www.doctohelp.com
GLOBALSIGHT AND TDA MERGE TECHNOLOGY
GlobalSight Corporation, a collaborative open-source initiative, and the TAUS Data Association (TDA) have announced a development to enable automated reuse of previously translated material in the TDA supercloud of industry-shared language data. The collaboration effort includes an expansion of the GlobalSight translation matching engine to handle the massive data volume and large-scale usage demanded by TDA’s members as well as a TDA integration layer ensuring that any translation memory software can be connected to the platform.
www.globalsight.com
ROSARIO CELEBRATES 10th ANNIVERSARY
Rosario Traducciones y Servicios S. A. was established in April 2000, in response to the needs of various international companies for high quality translations. Since its onset, Rosario Traducciones y Servicios has been providing translation services to American, European, Australian, Asian and Latin American companies with a flexible productivity model that complies with international quality assurance guidelines, and is tailored to the needs of an ever changing Translation and Localization Industry.
www.rosariotrad.com.ar
TDA ROADMAP PROPOSAL - CALL FOR PARTICIPATION
The TAUS Data Association (TDA), a not-for-profit, web-based platform for sharing language data, has initiated the TDA Roadmap Proposal - a public survey designed to help plan the future of the translation industry. Those interested can view a short background video and participate in the online questionnaire. The survey will be followed by a webinar to be held on May 12, 2010. Participants can choose a TAUS Report at the end of the survey, and a drawing will be held for one free membership to TAUS.
www.tausdata.org
TOIN SELECTED AS CORPORATE BOARD MEMBER BY THE TRANSLATORS ASSOCIATION OF CHINA
The TOIN Shanghai Corporation, represented by general manager Shen Yi, was selected to serve as a corporate board member of the Translators Association of China’s Sixth National Council. The selection took place at the Sixth National Congress of the Translators Association of China held last November 12 and 13. The term of service is five years.
www.tac-online.org.cn
TRANSLATION WORKSPACE AT GEOWORKZ.COM
Lionbridge Technologies, Inc., a provider of translation, development and testing solutions, has introduced Translation Workspace. The new translation productivity platform is available through Lionbridge's GeoWorkz.com, an eCommerce platform for real-time translation applications.
www.lionbridge.com
LIONBRIDGE AND IBM PARTNER
Lionbridge and IBM have announced a strategic partnership agreement to accelerate development and commercialization of automated translation technology. With this partnership they intend to develop an entirely new product to complement traditional translation and localization services. This Real-Time Multilingual Communication technology will provide customers with a solution for cost-effectively translating - in real time - multilingual communication such as customer care, user generated content, research reports, blogs, community support forums, chat and more.
www.lionbridge.com
BASIS PARTNERS WITH VISIBLE TECHNOLOGIES
Basis Technology Corp., a provider of multilingual text analytics, has partnered with Visible Technologies, a provider of social media monitoring and engagement solutions. Basis' Rosette Language Identifier will be integrated into Visible Technologies' truCAST suite of products, giving enterprises the ability to automatically identify text from various social networks in more than fifty languages.
www.basistech.com
STUDY ON INTERPRETING IN NORTH AMERICA - CALL FOR PARTICIPATION
Common Sense Advisory, Inc., an independent market research firm specializing in the language services industry, in association with InterpretAmerica, is conducting an analysis of the North America interpreting market. Interpreters, suppliers of interpreting services, and organizations that use and/or purchase interpreting services are invited to participate in the study.
www.commonsenseadvisory.com
NEW WEB AND SOFTWARE TRANSLATION SERVICE
SpeakLike, a provider of rapid human translation services for SMBs, individuals, and large enterprises, has announced the availability of SpeakLike Strings, a fast and affordable service enabling developers and other IT professionals to translate any web content and localize software applications and user interface content into 35 languages.
www.speaklike.com
TRANSPERFECT ACQUIRES ASTORIA SOFTWARE
TransPerfect Translations, Inc., a provider of language services, has acquired Astoria Software, a developer of software-as-a-service, on-demand component content management software.
www.transperfect.com
PLUNET INTERFACE TO PASSOLO 2009
Plunet BusinessManager now offers an interface to SDL Passolo 2009, enhancing processes from customer enquiries right through to invoicing. The SDL Passolo analysis files are read into Plunet BusinessManager and the various services and order volumes are then linked to the pre-defined prices. Fully-automated price calculations for quotes and orders along with invoicing of external resources are thus available at the push of a button. The SDL Passolo interface is available as an add-on for all editions of Plunet BusinessManager.
www.plunet.de
SURVEY ON MT ADOPTION
The Gilbane Group is conducting an online survey on MT adoption and buyer / user expectations. The survey covers domains using MT, target applications, integration, benefits and business drivers, as well as obstacles to adoption. You don’t need to be a user of machine translation to participate. Participants will receive the aggregated survey results and the executive summary of the analysis. http://machinetranslation.questionpro.com
latest news
Sweden is the world’s most digitally enabled country
Previously known as the "e-readiness rankings", the Economist Intelligence Unit’s annual technology benchmarking study enters its second decade of existence with a new name—the "digital economy rankings". Individuals and organizations across much of the globe now connect to the internet and telecommunications networks on a regular basis, and "connectivity" is no longer an exclusively rich-world luxury. The 70 countries in the rankings may thus be said to have achieved a state of “e-readiness”. The study's new title reflects the gradual shift of countries' digital priorities from simply making ICT available to the population to maximizing its use for economic and social benefit.
Prices are down in localization
Translation underpins successful business globalization. While technology, business practices, regulatory compliance, and marketing issues support the international or domestic multicultural outreach of any organization, words always convey information about what an organization does, sells, or offers. And, according to new research by Common Sense Advisory, these words are getting cheaper. The net result of global supply, advances in technology, economic troubles, and more aggressive buyers has conspired to drive down the prices of most major and up-and-coming language pairs since the firm last collected data on pricing in late 2007.
GALA announces 2011 conference
The Globalization and Localization Association has announced that its next conference for global content delivery professionals, “GALA 2011: The Language of Business. The Business of Language.” will be held 28-30 March 2011 in Lisbon, Portugal.
Customers push global software developers to deliver more products in more languages
There is no let-up in the exploding demand for products in more and more languages, nor in the ever-increasing need for speed to reach local markets from day one. Common Sense Advisory’s latest report, “Global Product Localization,” serves as a wake-up call to global product developers who are worried about staying competitive.
Study on the North American interpreting market
They enable courts, hospitals, schools, and businesses throughout North America to convey messages to millions of people each day. Leaders of nations cannot communicate without them. Even athletes and celebrities need them to reach out to their fans. No, it isn’t Twitter, Facebook, the latest feature from Google, or even the newest iPhone. The communication tool in question? Human interpreters.
"Cool Vendors" driving innovation in 2010
In spite of, or because of, the economic turmoil of the past 18 months, Cool Vendors are emerging to drive innovation, according to Gartner, Inc. Gartner analysts have highlighted these vendors in a series of reports covering the full spectrum of the IT industry.
TDA launched as a supercloud for the global translation industry
The TAUS Data Association (TDA) language data exchange portal has been released for public use. Members can store and share their translation memories and terminology in a secure central database. Users around the world have free access to the data to search translations. Members can leverage the scalable shared repository of language data to give a boost to their volumes and productivity of translation activity.
OASIS members form committee to advance identity standards for cloud computing
The international consortium, OASIS, has formed a new group to address the serious security challenges posed by identity management in cloud computing. The new OASIS Identity in the Cloud (IDCloud) Technical Committee will identify gaps in existing identity management standards and investigate the need for profiles to achieve interoperability within current standards. Committee members will perform risk and threat analyses on collected user cases and produce guidelines for mitigating vulnerabilities.
How Return on Investment tracking impacts localization and translation projects
In both good economic times and bad, people responsible for translation and localization struggle to prove the value of what they do. In its latest research report, “Localization Return on Investment,” market research firm Common Sense Advisory details why companies need to take their analysis to a new level to highlight the benefits of adapting products and services to local markets in order to show the business value of localization.
Survey reveals the need for global businesses to protect brand consistency and reduce translation costs
SDL, provider of global information management solutions has announced the results of its annual terminology survey. This year, two separate surveys were sent to different audiences – one to translators and localization professionals and the other to a wider business audience. Together, the results of both surveys give a view of the strategic importance of terminology management within today’s global business. The results clearly identified the need to manage terminology to help protect global brand consistency, to reduce costs and to improve customer satisfaction.
German companies expect to increase or maintain IT spending in 2010
Opportunities exist for service providers in Germany according to a recent survey by Gartner, Inc., that showed 37 percent of respondents plan to increase their IT services spending in 2010, while 49 percent expect their spending to remain the same in 2010.
2010 rankings for the world’s best outsourcing providers
Accenture was named the world’s best outsourcing provider for the third consecutive year and TPI topped the list of leading advisors to the industry in the 2010 Global Outsourcing 100® rankings released today by the International Association of Outsourcing Professionals® (IAOP).
Tip Sheet for working with interpreters
In 2008, nearly 2 million people traveled overseas to the U.S. for conferences and conventions; 6.3 million for business purposes (U.S. Department of Commerce, Office of Travel & Tourism Industries). All-in-all, millions cross borders for business and networking opportunities. Not everyone speaks English, and even those who do speak it are often able to participate more fully if services are available in their native languages. As the number of international visitors at U.S. trade shows increases, and businesses expand into new international markets, so does the use of interpreters for communicating with non-English-speakers.
New industry research details web marketing best practices
Thousands of companies around the globe offer translation services, spoken language interpreting, and website localization, competing for business in a market estimated by market research firm Common Sense Advisory (CSA) at US$17 billion in 2010. However, as a new report from CSA reveals, many of these firms fail to make their own websites available in multiple languages. The report, titled, “Marketing Language Services Online,” provides a detailed review of 300 websites of translation and interpreting businesses based in 48 countries throughout Africa, Asia, Europe, North America, and South America.
China will be World's fastest growing enterprise software market through 2013
China’s enterprise software market is forecast to maintain its strong performance, with an estimated compound annual growth rate (CAGR) of 14.6 percent from 2008 to 2013 – the highest growth rate in the world, according to Gartner, Inc.. Despite current global conditions, the software market in China is expected to rebound to an annual growth rate of 14.8 percent in 2010. Gartner analysts said that the increasing globalization of the Chinese economy is leading to a growing need for modern software with the latest features and improved functionality.
Double-digit growth for online retail in the US and Western Europe
Despite entering a more mature phase in its evolution, online retail in both the US and Western Europe remains poised for a robust period of double-digit growth over the next five years, according to two new forecasts by Forrester Research Inc. (Nasdaq: FORR). US online retail will grow at a 10 percent compound annual growth rate (CAGR) over the next five years to reach nearly $249 billion by 2014.
GALA announces program for 2010 conference
The Globalization and Localization Association (GALA) has announced the program for its conference "The language of business. The business of language", which will run from May 10 to 12at the Intercontinental Praha in Prague.
Research report ranks 16 global content management systems
Which content management system (CMS) delivers the best support for multilingual and multiregional use? Most organizations turn to some form of CMS to handle authoring, transforming, publishing, and storing their multilingual content assets.
TAUS Data Association members join forces to share language translation data
TAUS Data Association (TDA), a not-for-profit, Web-based platform for sharing language data, announced that Cisco Systems, Inc., Dell, Inc., EMC Corporation, Intel Corporation and Microsoft Corporation have for the first time begun pooling translation data in order to deliver information to global customers in their own languages faster, more cost effectively and with higher quality. The companies are all founding members of TDA.
Europe’s service and manufacturing industries boost translation demand
How does Europe communicate with the rest of the world? Multilingually. More than 200 languages are spoken in Europe, and 23 are official languages of the European Union. A report from market research firm Common Sense Advisory released in December 2009 examines where the demand for these language services is generated. “The European Translation Market” pinpoints 37 of the industries that spend the most on translation and interpreting services, estimates their expenditure, and reveals the geographic concentration of European buyer organizations and language service providers operating within Europe.
Study identifies top companies to effectively manage translation and localization
Based on the experience of 187 companies, the Aberdeen Group has released a study named “Translating Product Documentation”, which identifies how companies improve the efficiency of their processes without sacrificing the quality of their translation content. This report provides an analysis of the changes these organizations have made to their processes and their organization as well as the technology they leverage to do so, which helps them to achieve over three times the performance improvements realized by their competitors.
Top 10 outsourcing trends to watch for in 2010
Companies will return to using outsourcing to recapture innovation and provide flexibility in 2010 versus simply saving money, but global economic uncertainty will continue to impact the industry, according to year-end predictions by the International Association of Outsourcing Professionals® (IAOP®).
Watchwords for the linguistic New Year
What’s in store for the translation, localization, and interpreting industries in 2010? Market research firm Common Sense Advisory announced the release of its industry predictions for the coming year, as well as a review of how it fared with its 2009 predictions. Common Sense Advisory’s research team summarizes the top watchwords for the linguistic New Year as: sharing, centralization, consolidation, community, and diplomacy.
Security concerns hinder cloud computing adoption
Concerns about the security of cloud computing environments top the list of reasons for firms not being interested in the pay-per-use hosting model of virtual servers, according to the latest Enterprise And SMB Hardware Survey, North America And Europe, Q3 2009, by Forrester Research, Inc..
CEOs believe IT plays key role in post-recession strategy
Sixty-two percent of CEOs recognize that IT-enabled changes will be a key element in their post-recession strategy, while only 13 percent disagree, according to a recent survey by Gartner, Inc.. Preliminary results from the survey show 42 percent of business leaders are already focusing more on revenue growth than cost control.
New research report shows uptrend in website globalization
In 2009, 1.6 billion people crowd the internet seeking news, information, entertainment, goods, services, social interaction, and more. These individuals are located in over 200 countries and territories, speak hundreds of languages, and have a combined spending power, both online and offline, of more than US$35.7 trillion per year. How do the most successful online brands succeed or fail in reaching out to international visitors? Market research firm Common Sense Advisory answers this question in its new report, “The Top 40 Global Online Brands.”
AILIA and TAUS Data Association join forces
The Association de l’industrie de la langue / Language Industry Association (AILIA) and the TAUS Data Association (TDA) are joining forces in the quest to make data for translation accessible to everyone. Today’s connected world of escalating volumes of information and multilingual communication is of vital interest to Canada, a country where bilingualism is a core part of its identity and where exports are key to economic well-being.
New online marketplace for language professionals
A new online marketplace for translators, technical writers and other language professionals to showcase their services has opened registration to new members. TDABids.com allows registered language professionals to respond to bid requests from an exclusive client base of corporations and language services buyers.
GALA website becomes industry portal
The Globalization and Localization Association (GALA) has completely updated its website to offer more resources for members and the industry.
Gartner Perspective: IT Spending 2010
As the most severe economic recession in generations gives way to growth, you need to help position your organization to take advantage of a recovering economy. Successful companies are anticipating and innovating rather than reacting and following. And IT investments must support the right initiatives. Gartner’s report Gartner Perspective: IT Spending 2010 will give you a comprehensive perspective on IT spending benchmarks, forecasts, budgeting and more.
New report on multilingual product content
In spring 2009, Gilbane Group conducted in-depth, qualitative research on the state of global product content practices and progress towards transforming traditional practices into global content value chains (GCVC). The study focuses on end-to-end globalization of product content from two perspectives: from that of the content management professional and that of the language professional.
Adoption of structured authoring continues to rise in global business
SDL, provider of global information management (GIM) solutions, has released the results of the 2009 edition of its annual Global Authoring Survey, which explores trends in the authoring of technical documentation across the globe. There were a number of key observations made, including an increase in XML and DITA adoption, as well as a rise in the number of authors who are writing documentation for a global audience, whether translated or not.
New website helps companies find outsourcing partners
Companies looking for the best outsourcing talent and job seekers in the industry will find hundreds of available positions globally at a new online job portal and career resource, BestOutsourcingJobs.com.
Organizations consider translating huge volumes into foreign languages
As enterprise content grows at a monumental rate and more and more businesses expand internationally, how can companies address the need to translate enormous amounts of information? A new report from market research firm Common Sense Advisory, “The Business Case for Machine Translation,” describes the findings from interviews with 31 decision-makers at companies and government organizations on their usage of automated translation technology.
IAOP explores cloud computing’s impact on outsourcing
The International Association of Outsourcing Professionals® (IAOP®) is taking a leadership role in educating outsourcing professionals about the impact of cloud computing on outsourcing through a number of new initiatives.
Study suggests brain remembers a “forgotten” language
Many of us learn a foreign language when we are young, but in some cases, exposure to that language is brief and we never get to hear or practice it subsequently. Our subjective impression is often that the neglected language completely fades away from our memory. But does “use it or lose it” apply to foreign languages? Although it may seem we have absolutely no memory of the neglected language, new research suggests this “forgotten” language may be more deeply engraved in our minds than we realize.
Council of Europe celebrates European Day of Languages
Speaking to other people in their language breaks down linguistic and cultural barriers’, said Gabriella Battaini-Dragoni, Council of Europe Coordinator for Intercultural Dialogue, on the occasion of the 9th edition of the European Day of Languages (EDL) on September 26th, 2009.
Americans continue to adopt digital lifestyle
Americans of all ages continue to adopt a digital lifestyle according to the largest annual survey of consumers' technology adoption and attitudes by Forrester Research, Inc. (Nasdaq: FORR). "The State Of Consumers And Technology: Benchmark 2009, US" is a graphical analysis of Forrester's North American Technographics® Benchmark Survey, 2009 (US, Canada) of nearly 48,000 respondents.