November 2017 | Text by Alan Houser 

Exploring voice applications for user assistance

Voice assistants such as Amazon Alexa or Apple Siri have been around long enough to become much relied-on aides for millions of users. They also offer great opportunities for user assistance. However, while the tools are already out there, the tc community has yet to fully seize these possibilities.read more...

November 2017 | Text by Nithya Krishnan 

Why click when you can chat? – Transitioning to conversational UIs

Conversational user interfaces have made their way into our everyday lives and they are here to stay. But what does this mean for technical communicators? How can we adjust our writing style away from the matter-of-fact tenor that has been instilled in us and towards a relaxed, conversational tone?read more...

August 2017 | By Axel Poestges 

A shortcut to global customer experience management

So we’ve all heard how important it is to change our business thinking and put ourselves into our customer’s shoes. But how realistic is it to change the mindset of an entire global organization? Impossible, you say? Here is a quick-win approach that might get the process kick-started.read more...

May 2017 | By Gavin Drake 

How tech doc teams can help companies adopt content automation

Tech doc teams have long known the benefits of modular, reusable content. But content development processes outside their team might not run as smoothly and efficiently. It is time we step up to advocate content automation across the organization. read more...

February 2017 | By Christian Lieske and Felix Sasaki 

Linked Data and Schema.org: Crossing the language chasm with terminological assets

Since 2011, the Schema.org initiative has set a standard for structured information. The technical communication community can already benefit and deliver valuable input for further progress.read more...

February 2017 | By Davin Pukulis 

Better together: technical writers and content marketers

Technical communication and content marketing have a defined goal in common: to deliver high-quality content that helps people solve problems. Yet given this fact, why does a gap – often a yawning chasm – persist between the efforts of technical writers and content marketers within most organizations?read more...

February 2017 | By Joe Pairman 

The secret life of taxonomies: Web findability beyond browsing and facets

A taxonomy is essential infrastructure. Its visible forms such as menus and facets are only one application. It can also provide the crucial plumbing and wiring – the metadata and logic to guide your customers from Google to your site and finally, to the actual content they need. read more...