Feedback can be a gift and an asset that content-producing teams can use to demonstrate their value and improve the success of their content. But how can we measure the value of our content?read more...

The rise of smart products, Industry 4.0 and the Internet of Things are greatly changing the scope of technical documentation. These systems render static user information obsolete. Instead they require dynamic, modular and constantly updated information that can be compiled and displayed in a customized and contextualized manner. "Information 4.0" was a hot topic at this year’s tcworld...read more...

Context sensing provides us with the means to produce highly personalized information that is geared towards the user’s needs on a minute-by-minute basis. So are we ready to become creators of Information 4.0?read more...

Industry 4.0 and new technologies such as intelligent agents or Augmented Reality are bringing a new user experience and transforming customer support. Their coming of age forces us to think about how we produce technical documentation to make the most of this revolution.read more...

In times of user forums and service portals, user information is no longer a one-way street. But while many manufacturers still ignore – or even fear – user-driven information, we should think of ways to tap into this great pool of knowledge that users give away freely. read more...

Content is everywhere. It sits in your pocket or on the screen of your mobile phone. It pops up from a search when you want to find out what something is or how it works. It might already be part of your watch telling you that it's time to exercise. With the advent of Industry 4.0, it will find its way into your fridge, or even onto a nanochip underneath your skin.read more...

From subject matter experts to content creators, project managers and even translation and localization experts, content management projects involve a lot of people, rendering these projects complex and challenging. The classic game of Snakes & Ladders – adapted to the world of content management – provides a playful tool for people to come together and discuss pathways to a successful...read more...