How "live XML documents" revolutionize a rusty, ancient paradigm.  read more...

Augmented Reality (AR) and the Internet of Things (IoT) are well on their way to revolutionizing not only the way we work, but also what we – as technical communicators – deliver to customers. Coupled with improved wearable devices for hands-free work, these technologies have the power to increase productivity, efficiency and work quality.read more...

With Augmented Reality, information is no longer restricted to a paper or screen. The focus of the future of information design will be on presenting information to users in context and using AR technologies. But what are its limitations and how can we exploit its opportunities?read more...

Although still a nascent field, there are over 30 purpose-built tools and platforms for authoring Augmented Reality (AR) experiences. Which tool is most suitable will depend on your existing authoring workflows and the use cases for which you aim to create AR support. Here is an overview of the options currently available.read more...

Clear information is important not only in every manual but also for product-related texts on the Internet. Online, the placement of the text is just as crucial as the content itself. Finding the right place and the suitable form is, however, not always easy, at least until now.read more...

Customer feedback enables smart business decisions. For valuable feedback, ask specific questions and never lose sight of the bigger picture. read more...

Content professionals are under constant pressure to innovate, yet there’s significant tension between innovation and nailing the fundamentals. Principal Director at Microsoft Keith Boyd describes those tensions by comparing Windows releases and their relative level of focus on fundamentals vs. innovation. His key observation after managing content teams at Microsoft for over 15 years: You can’t...read more...