June 2016 | By Jang Graat 

Reviewing the review process

How "live XML documents" revolutionize a rusty, ancient paradigm.  read more...

May 2016 | By Rhonda Truitt and Christine Perey 

The future of Augmented Reality in the workplace

Augmented Reality (AR) and the Internet of Things (IoT) are well on their way to revolutionizing not only the way we work, but also what we – as technical communicators – deliver to customers. Coupled with improved wearable devices for hands-free work, these technologies have the power to increase productivity, efficiency and work quality.read more...

May 2016 | By Giuseppe Scavo and Christine Perey 

The new frame of our enterprise information

With Augmented Reality, information is no longer restricted to a paper or screen. The focus of the future of information design will be on presenting information to users in context and using AR technologies. But what are its limitations and how can we exploit its opportunities?read more...

May 2016 | By Christine Perey 

Augmented Reality authoring tools for technical communicators

Although still a nascent field, there are over 30 purpose-built tools and platforms for authoring Augmented Reality (AR) experiences. Which tool is most suitable will depend on your existing authoring workflows and the use cases for which you aim to create AR support. Here is an overview of the options currently available.read more...

February 2016 | By Ute Klingelhöfer 

Content as a selling point

Clear information is important not only in every manual but also for product-related texts on the Internet. Online, the placement of the text is just as crucial as the content itself. Finding the right place and the suitable form is, however, not always easy, at least until now.read more...

January 2016 | By Rebecca Ray 

Soliciting customer feedback in today’s global social world

Customer feedback enables smart business decisions. For valuable feedback, ask specific questions and never lose sight of the bigger picture. read more...

November 2015 | By Keith Boyd 

The (content) innovator’s dilemma

Content professionals are under constant pressure to innovate, yet there’s significant tension between innovation and nailing the fundamentals. Principal Director at Microsoft Keith Boyd describes those tensions by comparing Windows releases and their relative level of focus on fundamentals vs. innovation. His key observation after managing content teams at Microsoft for over 15 years: You can’t...read more...