January 2015 | By Ray Gallon 

Anywhere, anytime, collaboratively - the m-learning paradigm

Mobile learning forces educators to try to understand the learner’s needs and abilities on a deeper level than ever before. What opportunities does m-learning hold for technical communicators?read more...

December 2014 | By Raymond Calbay 

Listening to social media to improve technical content

Technical writers can no longer ignore social media. Valuable (and not so valuable) information about your company, its products and possibly even its instruction manuals is being exchanged here on a daily basis. So how can you extract the clues from the chatter?read more...

November 2014 | By Scott Abel 

Why you need a unified customer experience strategy

If you're looking for ways to improve the customer experience, take a close look at the way you produce content. Chances are, you'll discover that many of the frustrations your customers have with your brand are a direct result of their experience with the content you produce. Or, more specifically, a direct result of how your organization creates, manages, and delivers the information you...read more...

November 2014 | By Sarah O'Keefe 

The role of technical communication in customer experience

Attracting and maintaining customers has traditionally been the task of marketing and sales departments. Will the shift towards customer experience redefine the role of technical communication? What new responsibilities and opportunities lie ahead?read more...

November 2014 | By Diana Ballard 

Creating content for global-ready customer experiences

More and more companies strive to achieve personalized customer experiences that speak to the user naturally and fluently. In a globalized world, personalizing content also means combining corporate branding with the cultural and linguistic needs of customers around the world.read more...

October 2014 | By Ellis Pratt 

The changing nature of content

Technology has changed enormously over the last 70 years. But have technical communication standards kept up sufficiently to reflect these changes? It appears that some of the most successful software companies are breaking generally accepted best practice in technical writing – a trend that clearly should get us thinking. read more...

September 2014 | By Britta Goers 

Achieving visibility for technical communication

“Do well and talk about it” is how public relations work. But what must technical writers do so that their services are talked about and their work is recognized? And what are the tasks of the head of documentation?read more...