November 2014 | By Diana Ballard 

Creating content for global-ready customer experiences

More and more companies strive to achieve personalized customer experiences that speak to the user naturally and fluently. In a globalized world, personalizing content also means combining corporate branding with the cultural and linguistic needs of customers around the world.read more...

October 2014 | By Ellis Pratt 

The changing nature of content

Technology has changed enormously over the last 70 years. But have technical communication standards kept up sufficiently to reflect these changes? It appears that some of the most successful software companies are breaking generally accepted best practice in technical writing – a trend that clearly should get us thinking. read more...

September 2014 | By Britta Goers 

Achieving visibility for technical communication

“Do well and talk about it” is how public relations work. But what must technical writers do so that their services are talked about and their work is recognized? And what are the tasks of the head of documentation?read more...

July 2014 | By Ute Klingelhöfer 

Well positioned on social media channels

Many companies do not consider being present on XING or Twitter, mainly because of the time and cost factors. Nevertheless, the engagement is worthwhile. Customer relationship is just one of the aspects.read more...

May 2014 | By Peter Ebenhoch 

Caught in the cloud

Instead of building its own infrastructure, a company can lease computing capacities, services and memory from a specialized service provider. Editing or translation processes are transferred there. But what seems like a good idea at first is fraught with many obstacles from a legal perspective.read more...

March 2014 | By Artem Ukrainets and Anna Sidorova 

Raising productivity of automated translation: The factor of terminology

To reveal the benefits of terminology management and promote its use, linguistic services and technologies provider ABBYY Language Services conducted research to evaluate the impact of terminology management on automated translation. Here is what the company found.read more...

March 2014 | Interview by Corinna Melville 

Unleashing the potential of terminology management

Research firm Common Sense Advisory has interviewed individuals from 24 organizations in Europe and North America, asking them how they view the value of terminology management. Participants comprised a wide spectrum: some manage in excess of a million terms while others compile spreadsheets or databases with a few thousand entries; some organizations employ dozens of full-time terminologists and...read more...