August 2013 | By Sameer Kulkarni 

Making your content ‘working content’

Your company’s website is the entry gate for most customer relations: This is the place where visitors first catch a glimpse of your profile and form an impression about your organization. This first impression is often decisive of whether or not this web user will become your customer. So how can we create well-structured, catchy content to improve our web performance? read more...

June 2013 | By Joe Gollner 

A practical introduction to intelligent content

In contrast to traditional static content, intelligent content is not limited to one media output or one purpose, but rather helps organizations integrate and automate their documentation activities. In our global world, intelligent content is not something futuristic, but rather the key to successful and effective documentation processes.read more...

April 2013 | By Val Swisher 

Why you need a global content strategy

You need a global content strategy. You might look at this statement and think, “I’m a technical communicator. Why on earth would I need a global content strategy? All I care about is the documentation suite and online Help system for this product line.” read more...

April 2013 | By Christoph Lemke 

How to create effective e-learning solutions

Many e-learning platforms merely request the learner to read, listen and watch – failing to offer sufficient opportunities to interact. As a result, adult learners often shy away from e-learning solutions. However, if implemented with enough thought and wit, e-learning can achieve great learning results and a high degree of satisfaction.read more...

March 2013 | By Tamara Arndt and Rachel Herwartz 

Coordinating terminology

For terminology work across the company it is not enough to add on to technology. Common work processes and the attunement in a terminology group are more important. What should we take into account for doing so?read more...

March 2013 | By Nicky Bleiel 

Mobilizing your content

Content is used to getting a workout – for years, we’ve been single-sourcing content to multiple desktop Help outputs, browser-based Help and manuals. Our goal is to get the right content, well designed, to the right places. But so long these multiple outputs traveled to only two places – the desktop and the printer. Now content needs to live and look good on many more devices and in more...read more...

February 2013 | By Anupama A 

Documentation directors reveal their recipes for success

What are the challenges faced by people who run large documentation departments and how do they handle them? This was the lively debated issue at the panel discussion during the Executive Conference India hosted by tcworld in Bangalore on November 16, 2012. read more...