The Content Wrangler has launched its annual Technical Communication Industry Benchmarking Survey. The survey aims to uncover the biggest challenges facing technical communication teams today. It asks about a wide variety of topics including: DITA/XML, chatbot adoption, outsourcing, markdown, API Docs, translation and localization, video documentation, walk-throughs, customer experience, content reuse, accessibility, and more. The survey should take no more than 10 minutes to complete.

SDL has announced that its next-generation SDL Neural Machine Translation (NMT) 2.0 has mastered Russian to English translation. SDL NMT 2.0 outperformed industry standards, with over 90 percent of the system’s output labelled as perfect by professional Russian-English translators. The new SDL NMT 2.0 Russian engine is being made available to enterprise customers via SDL Enterprise Translation Server (ETS), a secure NMT product, enabling organizations to translate large volumes of information into multiple languages.

XTRF Translation Management Systems has released XTRF 8.0, its online application for translation projects management and automation. The new version focuses mainly on ensuring compliance with GDPR (a regulation from the EU Parliament), but also includes updated integrations with CAT tools, vendor scheduling and Home Portal API.

Language software provider Acrolinx and the provider of the AI-powered platform for building content strategies, MarketMuse, have partnered to offer a combined solution to further improve content ROI. The new MarketMuse Add-on for Acrolinx enables the measurement of search effectiveness during the content creation process.

TransPerfect, a provider of global business services, has completed the acquisition of TranslateNow, a provider of Asian language translation services. TranslateNow cofounder Matt Arney will join TransPerfect’s management team as a vice president.

Top 10 Website Hosting has put together a selection of Internet facts and statistics including Internet usage around the world as well as usage of popular social media sites such as YouTube, Instagram and Facebook. The infographic also looks at global eCommerce and Domain Names.

SDL and Nuance Communications have announced a strategic partnership to jointly develop Artificial Intelligence (AI)-powered solutions that enable customers to convert, translate and gain insight from large volumes of voice and video content. The partnership kicks off with a co-developed solution based on SDL Enterprise Translation Server (ETS) and Nuance Automated Speech Recognition (ASR), which will help organizations to convert audio and video content into text for SDL ETS and securely translate it with its Neural Machine Translation capabilities.

Independent market research firm Common Sense Advisory (CSA Research) has developed a data-based research series to help language service providers (LSPs) benchmark their business and operational maturity against the development stages of the CSA’s LSP Metrix™ model. This data helps LSPs to understand what other businesses in their field are doing and what sets top performers apart.

Translation and localization services provider, Conversis has announced plans to open an office in the United States, following record turnover in 2017. Located in Raleigh, North Carolina, the office will be situated in Research Triangle Park which is also home to some of the Company’s largest Life Sciences clients. The opening is scheduled for late Aprile 2018.

Quark has announced  the upcoming availability of QuarkXPress 2018, the next new full version of Quark’s graphic design and page layout software. Coming on 16 May 2018, QuarkXPress 2018 will bring designers and creative professionals new typography, print and digital publishing features necessary to meet daily creative and productivity demands.

A professional technical communicator has created the DocToolHub, a platform that helps tc professionals find the right documentation tool for the job. The search engine allows you to filter results depending on the specific requirements such as file formats, platforms, tool type, etc.

Byte Level Research, analyst of the art and science of web globalization, has released the report "Web Globalization Bloopers & Blunders." The report was created to help teams within an organization become aware of some of the more common oversights and errors.

August 2018

Customer experience pyramid drives loyalty, satisfaction and advocacy

New research by Gartner, Inc. shows organizations how to discover innovative customer experiences that build stronger relationshipsread more...
July 2018

Translation and interpreting market reaches new high

The global market for outsourced language services and technology will reach US$46.52 billion in 2018, according to a primary quantitative study by independent market research firm Common Sense Advisory (CSA Research). read more...
July 2018

IoT spending to reach US$1.2 by 2022

International Data Corporation (IDC) recently published its latest "Worldwide Semiannual Internet of Things Spending Guide" (version 2H17).read more...
July 2018

Europe boosts investment in AI and sets ethical guidelines

The European Commission has presented a series of measures to put Artificial Intelligence (AI) at the service of Europeans and boost Europe’s competitiveness in this field.read more...
June 2018

New DITA XML.org technical publishing community portal

The OASIS international standards consortium today introduced the new DITA XML.org portal (http://dita.xml.org).read more...
June 2018

Millennials want access to technical content before purchasing

SDL has launched a report looking at the way millennials want to engage with brands, and the value they place on instant access to technical product-related content throughout the customer buying experience. read more...
May 2018

Blockchain deployment remains scarce

Only one percent of CIOs indicated any kind of blockchain adoption within their organizations, and only eight percent of CIOs were in short-term planning or active experimentation with blockchain, according to Gartner's 2018 CIO Survey. read more...