Danish language service provider World Translation won the German-Danish Business Award 2018, standing out among 21 competitors. Since 2011, the German-Danish Chamber of Commerce has honoured companies or organisations that contribute to great business relations across the German-Danish border, companies that are innovative and have achieved exceptional corporate success. 

BitcoinPlay has developed the infographic "What the Crypto!?" illustrating the history and impact of cryptocurrencies such as Bitcoin. The infographic provides an insight into the 25 most prominent cryptocurrencies, their story, and market impact. 

Market research firm Common Sense Advisory has published the report "Four Futures for Global Intelligent Content." It analyzes four content trends that promise to add value to the masses of information generated every second: how semantically enriched content is adding knowledge to content; why machine-generated material is exploding content volumes and changing the nature of text; how conversational interactions are transforming content requirements and building demand for new ways to record information about users and their relationship to content; and why the rise of speech-enabled and headless devices will require content intelligence. The report also offers recommendations for how to prepare for the rise of intelligent content.

Each touchpoint with customers can build or break the brand experience. And content is at the center of the customer journey. SDL’s recently published white paper "The 6 Dimensions of Customer Journey Continuity" explores the vital role of content in each of the six dimensions of the customer experience: your market presence, organizational structure, product release cycles, content governance, process automation, and customer relevance. The white paper can be downloaded free of charge.

 

Lingoport, Inc., a provider of software internationalization tools and services, has published the “i18n Quick Planning Guide” to help companies understand the process of preparing software to support local languages and cultural settings. The guide can be downloaded for free upon entering your details on the Lingoport website.

Evernex, a third-party maintenance provider for datacenter hardware and IT equipment has acquired A Systems, a third-party maintenance services provider in Brazil. Evernex operates through subsidiaries in Brazil, Mexico and Chile. A Systems was founded in 1996 and is today a market leader in the Brazilian third-party maintenance services market. 

October 2018

Survey finds consumers would use AI to save time and money

A recent survey by research firm Gartner, Inc. reveals that saving time and money are the top reasons why consumers would use Artificial Intelligence (AI). read more...
October 2018

CX training and certification program

Research firm Forrester has announced the launch of its CX Certification product, a training program that builds the skills companies need to create better customer experiences.  read more...
October 2018

CX training and certification program

Research firm Forrester has announced the launch of its CX Certification product, a training program that builds the skills companies need to create better customer experiences.  read more...
August 2018

Customer experience pyramid drives loyalty, satisfaction and advocacy

New research by Gartner, Inc. shows organizations how to discover innovative customer experiences that build stronger relationshipsread more...
July 2018

Translation and interpreting market reaches new high

The global market for outsourced language services and technology will reach US$46.52 billion in 2018, according to a primary quantitative study by independent market research firm Common Sense Advisory (CSA Research). read more...
July 2018

IoT spending to reach US$1.2 by 2022

International Data Corporation (IDC) recently published its latest "Worldwide Semiannual Internet of Things Spending Guide" (version 2H17).read more...
July 2018

Europe boosts investment in AI and sets ethical guidelines

The European Commission has presented a series of measures to put Artificial Intelligence (AI) at the service of Europeans and boost Europe’s competitiveness in this field.read more...