You need a global content strategy. You might look at this statement and think, “I’m a technical communicator. Why on earth would I need a global content strategy? All I care about is the documentation suite and online Help system for this product line.” read more...

Many e-learning platforms merely request the learner to read, listen and watch – failing to offer sufficient opportunities to interact. As a result, adult learners often shy away from e-learning solutions. However, if implemented with enough thought and wit, e-learning can achieve great learning results and a high degree of satisfaction.read more...

For terminology work across the company it is not enough to add on to technology. Common work processes and the attunement in a terminology group are more important. What should we take into account for doing so?read more...

Content is used to getting a workout – for years, we’ve been single-sourcing content to multiple desktop Help outputs, browser-based Help and manuals. Our goal is to get the right content, well designed, to the right places. But so long these multiple outputs traveled to only two places – the desktop and the printer. Now content needs to live and look good on many more devices and in more...read more...

What are the challenges faced by people who run large documentation departments and how do they handle them? This was the lively debated issue at the panel discussion during the Executive Conference India hosted by tcworld in Bangalore on November 16, 2012. read more...

Several years ago translation and localization departments at large enterprises proudly affixed the term “enterprise translation management” to their department names. While elevating their function to a corporate role makes sense for many reasons, this promotion should not be limited to the change of label: Instead, these departments should be more ambitious and target the broader array of...read more...

Let’s face it: No one would ever set out to deliver the wrong information to the wrong people at the wrong time in the wrong format and language. At least, not intentionally. In fact, no organization would ever fund such a project. read more...