Planning within reach and regular discussions with the entire team: these are characteristics of Scrum: one of the best-known methods in agile development. We introduce this instrument of project management in this article, point out the role of technical writers in Scrum-Teams and discuss the opportunities that this method has to offer.  read more...

Multinational companies (MNCs), many of whom are by now veterans of the global business environment, suffer from a common problem - retaining local talent.read more...

The current financial and economic crisis tops all others in terms of its dimensions and impact. Managers are faced with emotional challenges that they are ill equipped or not equipped at all to deal with. Emotionally competent managers are not afraid to speak the truth regarding the facts and their feelings about the crisis. They do not go on about their hopes and dreams, but focus instead on...read more...

Dr. Michael Fritz is manging director at tekom. tcworld spoke with him about the effects of the global financial crisis on the organization and the technical communication sector as well as about tekom’s increased efforts to collaborate with organizations internationally.read more...

Time is a constant given by nature and cannot be altered by human beings. We all have the same amount of time at our disposal. And even rich people cannot buy more time, which is totally fair, too. However, many technical writers feel that the pressure of deadlines that weighs on them is unfair: this is usually precipitated by impending market rollouts, poor groundwork by other technical...read more...

Intercultural coaching has the same basic tenets as standard professional coaching but also takes into consideration the coachee’s cultural perspective, and those of the people around him/her. Intercultural coaching focuses on creating an ‘intercultural climate’ that allows the coach and coachee to become more culturally aware and adapt their behavior and expectations as appropriate.read more...

Customers want—and expect—quality. This certainly states the obvious! But probe a little deeper, and you will find that what this really means varies greatly from client to client, and even from project to project with the same client. So why do language service providers define quality the same way for every client?read more...