Monika V. Kronbuegel is the CEO of Global DiVision, an international consulting company that focuses on organizational development and human resource development in multinational companies. A German national, Monika V. Kronbuegel has lived and worked in numerous countries including India, Japan, the United States, Latin America, and many European nations. She is currently working on her doctoral thesis, which focuses on intercultural competences in international marketing and the role of intercultural training in international organizations. tcworld magazine spoke to her about her experience with Indian clients and business partners.
Which personal experience has shaped your image of German-Indian business relationships?
In 1996, I stayed in New Delhi for nine months to establish an affiliate for my employer at that time. I had an appointment with one of our new cooperation partners for a business lunch. In preparation of this meeting and dealing with the Indian culture, I had learnt that Indian people prefer to start a business conversation with small talk – especially when combined with lunch. I had told myself to not talk about business before the meal was finished.
So I chatted away about family and other things, while – curiously enough – my conversation partner regularly tried to talk business. I gave him quick answers and then went back to small talk. After a while the atmosphere became uncomfortable; we were undoubtedly following different objectives. Even though I did not really know the person, I dared to ...
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