If you have struggled with a good way to assess the countless translation agencies vying for your business or looked for a way to assess your current provider, you’re not alone. Companies around the globe have longed for a standard objective means by which to carry out their assessments. Some help has arrived in the form of European Standard EN 15038:2006, “Translation Services — Service...read more...

In the current global financial crisis, Latin America has at least one advantage over most parts of the world. Crisis mode is the norm, rather than the exception, and presumably this means that people here consider what is happening to the world economy far less threatening than people in Europe and North America. The region is also one step removed from the closely interconnected economies of...read more...

Let’s say that you’re reading a news story about a particular area of geographic conflict and you decide to investigate further. Without an encyclopedia available, as fewer and fewer of us seem to have them on hand these days, you quickly check out your handy online references. To your surprise, the article on this disputed feature seems to be an amalgamation of strongly differing opinions and...read more...

Business Process Outsourcing has become a leading business model of our time. While the increasing pressure to cut cost is still among the primary drivers for this trend, today quality has become a major issue when it comes to choosing an outsourcing partner. Here is an overview of standards and models that help measure and improve the quality of outsourcing services.read more...

Asking people about Vietnam, you are likely to get a response that focuses on the Vietnam War. It was one of the few times the cold war turned hot, and it was an event that defined the country in the eyes of a generation. You are probably less likely to hear that after twenty years of market reforms the World Bank now describes Vietnam as “one of the great success stories”.read more...

Improving your performance, using your in-house resources more profitably, staying focused on your core business, accelerating time-to-market and decreasing costs – the benefits of outsourcing sound very promising. But how can you jump on the bandwagon of outsourcing? Between Russia and India, Dubai and Vietnam – where do you find your outsourcing provider? And how can you trust that the provider...read more...

Crystal-clear waters, splendid white beaches and luxurious ressorts – these are usually the things associated with Mauritius. Far away from the world’s major markets and sources, the island nation in the Indian Ocean seems more of a touristic center of recreation than an international business hub. However, in recent years, Mauritius has come a long way in implementing its vision: transforming...read more...