Can you have technical documentation based on a Wiki and involving successful collaboration between technical writers, service engineers and developers? Such a Wiki has been set up as a process at XTREME technologies. This article enlists the reasons, the pros and cons and describes the impact of this Wiki on existing processes.
Information is considered to be “data that can be interpreted” and knowledge as “objects and models that we consider to be true and useful, since they explain the world in and around us“ [1]. Now knowledge is a very significant production factor, particularly in our sector, the semiconductor industry. The first thought that might come to mind involves patents that reflect the status of research and secure competitive advantages. Costs incurred due to wrong or obsolete information are a consideration only at second glance. A modification in a drawing can change the electrical connection of a module for example, or modified screws require a different torque. Wrong information can lead to material damages or even worse.
In our case, knowledge as a production factor translates into continuous revision of documents and quick distribution of these changes. About two years back, we, at XTREME ...
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