As a project manager at Use-Lab GmbH, Stephanie Schwenke designs studies to help manufacturers understand how well “real people” can use their products and what they can do to improve them. A deep passion for the written word has led to a special focus on technical documentation, particularly user manuals; a background in psychology (B.Sc., University of Freiburg) and cognitive science (M.Sc., University of Freiburg) proves invaluable in developing methods for testing documents in a way that keeps participants engaged and provides useful insights for the authors.