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Intelligent Information

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Technical writers' role in the GenAI era

User queries are no longer directed at search engines and help desks but at GenAI. So, are your users finding what they are looking for?
Text by Selvaraaju Murugesan
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iiRDS for a better support experience

A dynamic intelligent content graph based on iiRDS has the potential to deliver targeted support for service technicians. A use case.
Text by Harald Stadlbauer, Helmut Nagy
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Intelligent prompts for better technical content

A valuable tool to add to our toolbox, GenAI can significantly improve our work. That is, if you know how to talk to it.
Text by Alex Jitianu
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Is your content ready for GenAI-based agents?

Unlike human users, GenAI requires elaborate, text-rich information from which to generate precise responses. Here is how to prepare your content for a new era.
Text by Selvaraaju Murugesan
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DITA meets iiRDS – a new plugin for DITA-OT

The iiRDS Consortium has developed a plugin to support DITA content. The iiRDS package is easy to use and can be customized to meet your project’s needs.
Text by Martin Kreutzer, Mark Schubert
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The AI revolution – what's in it for DITA writers?

How Generative AI can assist tech writers when researching, writing, and reviewing content
Text by Sorin Carbunaru
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DITA vs. topic-based authoring systems

Which one is for you: a CCMS based on DITA or a topic-based authoring tool? Here are five questions to consider.
Text by Dipo Ajose-Coker
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iiRDS in mechanical engineering

Mechanical engineering produces a wide range of information products such as operating and assembly instructions. The iiRDS standard helps to label this information uniformly, saving time and costs.…
Text by Susanne Lohmüller
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Wrestling with the ethics of GenAI

Generative AI has tremendous potential for doing good, bad, or both simultaneously – whether intentionally or accidentally. With great power comes great responsibility. A look into the ethical…
Text by Donald A. DePalma
 

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Number of articles in this category: 64