Druckansicht: Technical Writing

Many software suppliers offer products with the catch word "Enterprise 2.0". Mostly, these solutions can be bought and setup quickly for digital knowledge management. Practically, however, the technology is just one of many steps. Ultimately, a change in the corporate culture and an organizational development process are an integral part of Enterprise 2.0. This article tells you how to use digital knowledge management, regardless of whether you are operating a one-man business or working in a large company. And what it implies to associate knowledge management with social media.

tcworld magazine | July 2012 Text by Christoph Palmert

Inhaltsübersicht

Knowledge management has been a topic of discussion in technical publications for many years. "Enterprise 2.0" joined the list of topics in 2006. Based on "Web 2.0", Enterprise 2.0 describes the use of social media tools for in-house communications and networking, in addition to knowledge storage. The tools are based on platforms like Facebook, Twitter or Google Plus. Particularly in companies where the knowledge factor is very significant, it helps to cluster the knowledge of employees: Knowledge is clustered and made available. This applies to companies that work globally and whose employees cannot meet each other personally due to the geographical distance. However, it also applies to small companies. By using Enterprise 2.0 tools, one can avoid the same operations from being repeatedly processed. The advantages start in a small way, for example, while creating a database with ...

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Knowledge management in the social media era

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