In our daily activities, we see an increase of information exchange, both in our personal and professional lives. Social media like forums, blogs and wikis have a great impact on the user, turning him from content consumer into content producer. A large number of today’s content users, belonging to various professions and walks of life, have started to dig deep into online information sources. Apart from their regular profession of writing user manuals, technical writers are also becoming increasingly keen on writing information in social media applications.
The impact of social media
Communication is not restricted to emails, websites and internet. However, the large number of social media applications available today strongly impacts the way we communicate information.
Social Media has enabled the way people discover, plan, share, read and exchange information online. It allows all groups of people to get connected online to share information. This information has no bounds or limits. Information available in social media is very unique and different from traditional media like newspapers or TV. Social media has a great influence on today’s corporate organizations. It has defined new ways of employee communication with organizations’ focus shifting towards knowledge management, customer relationship management, new marketing trends through social groups, etc.
One of the major applications on the list of social media is Wikipedia. ...
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