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User Experience

user experience

The psychology of visual design

When scanning information, our attention is naturally drawn to graphics. Understanding how humans process visual content helps us to become better designers.
Text by Kirk St.Amant
user experience

Who listens to safety instructions anyway?

We humans act far less rationally than we like to think. As technical writers, we need to speak to the instinctive, emotional side of our readers. Here is what we can learn from behavioral economics.
Text by Marco Jänicke
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user experience

Take the courage to embrace new media

How can we communicate information in the most user-friendly way? By offering both established and innovative formats. A media concept can pave the way.
Text by Evelyn Heller, Janina Berger
user experience

Best practices for creating graphics for your documentation

Documentation without graphics is hard to understand, lacks appeal, and increases cognitive load. Here are a few basic principles for creating visuals that convey a clear message.
Text by Ivanka Radkova
user experience

From instruction manual to interactive user assistance

Artificial Intelligence is changing the way we search and consume information. Rather than studying manuals, we expect to converse with our devices and receive a personalized solution – without delay.
Text by Selvaraaju Murugesan
user experience

How to gather and apply user feedback in agile software development

A customer-centered approach and the use of customer feedback have a positive effect on your company. Here are some recommendations that tech writers can follow to improve software documentation and…
Text by Maiken Blok
user experience

How to turn tech docs into instruction videos

Nothing captures the mind like visual information. Video has become the preferred information format, particularly for younger audiences. Content management systems can help us create automated…
Text by Wouter Maagdenberg
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user experience

A picture is worth a thousand words… but which picture?

Images and colors have become a predominant method for communicating technical information. But while they are far more universal than language, they still leave much room for interpretation.
Text by Boo Engstrand
user experience

Storytelling in documentation

Don’t just instruct, take your users on a journey! How storytelling helps you to provide support services that your audience will remember.
Text by Stephanie Grubenmann
 

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Number of articles in this category: 77