User Experience

user experience

Storytelling in documentation

Don’t just instruct, take your users on a journey! How storytelling helps you to provide support services that your audience will remember.
Text by Stephanie Grubenmann
user experience

Cognitive concepts for usable design

We all want to engage with technology intuitively. But what is intuitive to our users? What stimulates their action? A glimpse into the cognitive concepts that guide our users’ expectations will help…
Text by Kirk St.Amant
user experience

User experience design for healthcare

With medical devices becoming more portable and user-friendly, many healthcare processes are shifting to the hands and homes of patients. Technical communicators working in the healthcare industry are…
Text by Kirk St.Amant
user experience

Documenting the ever-changing

When working with Artificial Intelligence systems, technical communicators are faced with systems that can change their properties and functions during the course of their use. This naturally provides…
Text by Kurt Frech
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user experience

Usability for life

Medical errors claim numerous lives across the globe each year – and some of them can be traced back to the incorrect use of medical devices. Usability engineering provides a pathway to a more…
Text by Torsten Gruchmann
user experience

Cognition, expectations, and the context of usability

The way customers use our products reflects their experience and expectations. So how can we gain insight into their expectations to keep them engaged and satisfied with our product or service?
Text by Kirk St.Amant
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user experience

Speaking with a stronger brand voice

Your brand voice reflects your company’s personality and emotions through communication. It’s not what you say, but how you say it – it’s the language you use, the words you choose, and the way you…
Text by Shwetha Madhan
user experience

Why visual communication needs more attention

Our minds consume visual content far more efficiently than written words. In addition, unlike text, visuals often speak to a diverse audience without requiring translation. So why are we still typing?
Text by Biraj Rath
user experience

User assistance goes conversational

A conversational user interface (UI) enables people to communicate with machines via naturally spoken or written language. We no longer need to download, read or search through manuals to understand…
Text by Marianne Macgregor, Ekaterina Mitova
 

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Number of articles in this category: 69