December 2018

December 2018 | Text by Rebecca Ray 

Don’t let global content missteps trip you up

C-level executives ignore the power of global content at their own risk – neglecting or mismanaging it can negatively impact brand value, the bottom line, and even their own career paths.read more...

December 2018 | Text by Ulrike Parson 

Turning technical documentation into intelligent information

Developed by a group of highly experienced technical communicators, the Intelligent Information Request and Delivery Standard (iiRDS) is the new content delivery standard for technical documentation. It aims to provide machines and users with relevant, context-specific content. But how can your content become iiRDS content?read more...

December 2018 | Text by Kirk St.Amant 

Usable design – giving users what they expect

Usability is determined by how quickly our users can identify a certain function of our product and use it – a process strongly linked to our users’ experiences and expectations. Here is how understanding cognitive processing can lead to better, more usable designs.read more...

December 2018 | Text by Nithya Krishna 

Don’t instruct, converse!

Conversational user interfaces such as chatbots or digital assistants change the way we seek and perceive information. What we are looking for is an interaction that most naturally resembles a human conversation. read more...

November 2018 | Text by Leah Guren 

Is there a place for compassion in TC?

Data-driven business cases. Analytics. Standards. Methodologies. Certification. Open any TC-related magazine or journal and you will discover a strong focus on the business side of our industry.read more...

November 2018 | Text by Alberto Ferreira 

One size does not fit all: Personalizing content and e-commerce experiences

Personalization is a key word in the modern consumer market. Presenting users with information, services or products that might be interesting to them at a particular moment and in a particular place can greatly increase your revenue. And you might be surprised how even small initiatives can have a big impact. read more...

November 2018 | Text by Ralf Heindoerfer 

User assistance 4.0 – How personalization, VR and AR change the way we communicate with our users

Virtual and Augmented Reality can teach us how to use, operate and navigate the physical world like no user instructions ever could. These new technologies are on their way to revolutionize the way we consume information. read more...