December 2017

December 2017 | By Daniela Straub 

The technical communicator: sought internationally – but little-known

What does a compliance manager do? And how much are technical communicators paid? In the outside world, not much is known about tc and its many occupational profiles. But this is set to change, with tekom and its many volunteers embarking on numerous activities to change the awareness of this prosperous professional field.read more...

December 2017 | By Leah Guren 

The Burnout Paradox – coping with the stress in a tc career

As an independent tc practitioner with my own company, I am used to juggling different projects, clients, and tasks. To make my schedule work, I have specific times each week allocated to specific tasks. For example, Sunday afternoon is my time to sit down and correct student homework for one of my online courses. read more...

December 2017 | By Jang F.M. Graat 

Troubleshooting reengineered

Are you still trying to solve defects and malfunctions by delivering large volumes of documentation and providing training to your customer’s service engineer? Perhaps it is time to rethink your approach and start creating embedded troubleshooting flowcharts.read more...

December 2017 | By Dima Ilieva and Ekaterina Mitova 

Are chatbots the new thing in technical documentation?

Across industries, Chatbots are sprouting from corporate websites like daisies in spring. But are they really helping to engage customers? Or are they merely a source of frustration or even ridicule? read more...

December 2017 | By Sam George 

Operationalizing Augmented Reality in the enterprise

Augmented Reality (AR) is a technology that superimposes virtual information over a physical device in the real world. Consumer deployments in areas like gaming are more common and well known, but how does AR apply to companies that do not necessarily deal with consumer products? And how do you go about implementing an AR solution in a large enterprise?read more...

November 2017 | Text by Marita Tjarks-Sobhani. Translated by Translations4IT 

Humor to change American liability law

Everyone has seen or heard of the apparently exaggerated warning labels and legal disputes in the US. The most absurd ones are ripe for for special competitions. However, they appear to be funny only at first glance.read more...

November 2017 | Text by Don DePalma 

Talk to me

There’s an explosion of speech interfaces for computers, smartphones, and other devices. None of them would pass the Turing Test, a classic test for determining whether a computer is thinking and responding as a human would. However, developers around the world are enhancing conversational user interfaces (CUIs) to mimic human response.read more...