May 2019

May 2019 | Text by Michael Schaffner 

The paradox world of numbers

"Weighing the pig does not make it any fatter" a proverb that proofs to be especially true when dealing with indicator systems. But what chances do key performance indicators (KPI) provide and how can they be properly calculated and applied?read more...

May 2019 | Text by Nithya Krishnan 

When user assistance meets user experience

Both a content strategy and a design strategy are focused on the same goal: Creating experiences that are clear, concise and consistent. So, what does it take to create experiences that work seamlessly across products?read more...

May 2019 | Text by Jang Graat 

Customizing DITA the Relax(i)NG way

DITA was specifically designed to cater to a large range of content domains. But only when customized to your specific needs will it reveal its true power.read more...

May 2019 | Text by J. White 

Women in the tech sector

The statistics leave no doubt: Women are still underrepresented in the tech sector, particularly in managerial roles. To make matters worse, they quite often take on management tasks without being paid or acknowledged for them. read more...

April 2019 | Text by Aktsh Dubai 

Agile Integration Model (AIM) for global writing teams

Built on the high-tech industry, the World Economy 2.0 is all about our connected world, where virtual offices, remote teams, multi-time zone schedules, and telecons during Uber rides including hard-to-understand accents are the new normal. With it come new, subtle, and unavoidable occupational hazards of a global, offshored workforce.read more...

April 2019 | Text by Andrea L. Ames 

"Everybody sells" its not just a slogan anymore

A great opportunity awaits post-sales content professionals who choose to embrace the idea that "everybody sells." With the value our content provides to customers, we can directly contribute to customer acquisition and retention.read more...

April 2019 | Text by Joe Girling 

Do you need a content delivery solution?

Two sides need to be considered carefully before implementing a content delivery solution: What content publishers need and what end users expect from a system. Here is a checklist of requirements that can help companies decide whats initially important and how the solution might evolve over time.read more...