August 2017

August 2017 | By Roy Hu 

Beyond traditional roles: How technical communicators can add value

The skill sets and experience of technical communicators are valuable assets for global organizations. International tech company ARM has found a way to leverage these skills that goes far beyond the job description.read more...

August 2017 | By Leah Guren 

Fluff – the eternal challenge

In technical communication, short and simple is always better. There is a wealth of data confirming the value of clear, direct writing. The famous Jakob Nielsen study from Sun Microsystems showed the advantage of cutting text; after he removed 40 percent of the original text on the website’s knowledge base, Nielsen discovered that users thought that the new version had more information. read more...

August 2017 | By Maxwell Hoffmann 

Beyond words: The reinvention of technical documentation

Structured technical content has enormous potential. Following best practices in creating technical information will ultimately lead to greater customer satisfaction.read more...

August 2017 | By Axel Poestges 

A shortcut to global customer experience management

So we’ve all heard how important it is to change our business thinking and put ourselves into our customer’s shoes. But how realistic is it to change the mindset of an entire global organization? Impossible, you say? Here is a quick-win approach that might get the process kick-started.read more...

August 2017 | By Eyvor Fogarty 

Promoting the language industry: Meet the LIND Expert Group

LIND is an expert group running under the aegis of the Directorate-General Translation of the EU. LIND members come from all branches of the translation industry and their meetings focus on direct experience, lateral thinking and productive output.read more...

July 2017 | By Ute Mischke 

Effective screenshots

Technical products often rely on software. It is therefore no wonder that many manuals use screenshots to explain operating steps. However, the quality of these graphics isn’t always great. Here is how you can make significant improvements with just a few strokes.read more...

July 2017 | Text by Sandy Bartell and Brian Traynor 

ISO/IEC/IEEE Standard 26513 calls for early testing of user documentation

For every product or service launched, thousands of words are written for technical manuals, product guides, marketing documentation, software help, websites, blogs, articles, health and safety warnings, and more. Taking a few steps to incorporate usability, accessibility, and localization early in the documentation process can save time, resources and money.read more...