July 2014

July 2014 | By Martin Brueggemann and Diana Rehberg 

Keep the wheels of work turning

A documentation project has hardly begun when the first dark clouds start gathering. An employee is sick; the contact person at the customer is travelling. The submission date for the technical documentation is threateningly close. This is where project management matters.read more...

July 2014 | By Nicky Bleiel 

Making content flexible with responsive design

Technical communicators strive to provide high-quality content to users when and where they need it. With responsive design it is now possible to create content that automatically adjusts to the device.read more...

July 2014 | By Ute Klingelhöfer 

Well positioned on social media channels

Many companies do not consider being present on XING or Twitter, mainly because of the time and cost factors. Nevertheless, the engagement is worthwhile. Customer relationship is just one of the aspects.read more...

July 2014 | By Donald A. DePalma 

Free machine translation can leak data

New European Union regulations will threaten companies with substantial fines if they’re found guilty of a data breach. While IT departments ensure the integrity and security of their data, many ignore the outflow of proprietary information through the frequent use of free machine translation.read more...

June 2014 | Interview by Corinna Melville 

“Everyone who creates content needs to work together”

You knew it all along: there is a lot more to technical communication than creating user manuals and help systems. Companies today are aiming to communicate with one voice across all customer touchpoints and technical communicators are being pushed into the forefront of this trend labeled “customer experience”. tcworld magazine spoke with industry thought leader and content strategist Scott Abel.read more...

June 2014 | By Jang F.M. Graat 

Progressive disclosure: Minimalism to the max

How can technical writers provide the right amount of information to users with a vast variety of experience and product knowledge? Progressive disclosure offers a solution, which lets the user decide how much information is enough. read more...

June 2014 | By Corinna Melville 

A business case for technical communication – facts & figures

There is much talk about the changing image of technical communication. Organizations are starting to recognize that providing relevant and valuable content to consumers can trigger sales. Technical communication is moving away from engineering and closer towards marketing and communications. Several renowned organizations have conducted eye-opening research into this change of perception. Here...read more...