April 2019

April 2019 | Text by Aktsh Dubai 

Agile Integration Model (AIM) for global writing teams

Built on the high-tech industry, the World Economy 2.0 is all about our connected world, where virtual offices, remote teams, multi-time zone schedules, and telecons during Uber rides including hard-to-understand accents are the new normal. With it come new, subtle, and unavoidable occupational hazards of a global, offshored workforce.read more...

April 2019 | Text by Andrea L. Ames 

"Everybody sells" its not just a slogan anymore

A great opportunity awaits post-sales content professionals who choose to embrace the idea that "everybody sells." With the value our content provides to customers, we can directly contribute to customer acquisition and retention.read more...

April 2019 | Text by Joe Girling 

Do you need a content delivery solution?

Two sides need to be considered carefully before implementing a content delivery solution: What content publishers need and what end users expect from a system. Here is a checklist of requirements that can help companies decide whats initially important and how the solution might evolve over time.read more...

April 2019 | Text by Christian Lieske and Dr. Felix Sasaki 

Wikidata at work

Wikidata is a large-scale, non-profit knowledge base that anyone can edit and use. Applications that are intuitive to use and powerful interfaces for programmers make it a versatile tool for a large variety of usage scenarios including knowledge discovery, content enrichment, terminology work, and translation.read more...

April 2019 | Text by Leah Guren 

Conferences: something for everyone

It is no secret: I am a big fan of conferences. I attended my first professional technical communication conference over 25 years ago and have been happily participating in them ever since. read more...

March 2019 | Text by Krissy Welle 

Language technology to the rescue

Kat Speak is a new translation memory tool that was created to enable communication in a humanitarian crisis. But its potential could reach well into the commercial market. read more...

March 2019 | Text by Alex Masycheff 

Smart and smarter: Overcoming limitations of rule-based chatbots

Chatbots have come a long way since the first one was introduced in 1966. However, to become a truly helpful user support channel, they still have a long road ahead of them. Knowledge maps, user context and structured content can help make a difference.read more...