April 2018

April 2018 | Text by Zana Cizmin 

The curious case of mutual intelligibility

Any attempts at establishing a universally accepted standardized Serbo-Croatian language have ultimately failed. While Croatian, Serbian, Bosnian and Montenegrin are all understood by native speakers of any of these languages, localization remains a task more challenging than it first appears. read more...

April 2018 | Text by Dave Ruane 

The need for speed of global content

Within content enterprises, the continuous delivery of content in multiple languages has quickly become a basic need. How did we get here and how can we ensure meeting customer demands?read more...

April 2018 | Text by Leah Guren 

The secrets of user compliance – why users ignore instructions

As professional technical communicators, we make an effort to create clear, thorough instructions for our users so that they can use our products safely and effectively. But despite our best efforts, our clear instructions and careful warnings are often ignored. Why does this happen and what can we do about it?read more...

April 2018 | Text by Erik Haendeler. Translated by Translations4IT 

What drives our growth?

Most people are waiting for a new technology to trigger the next upswing. But it will be the knowledge workers who will promote prosperity in the future.read more...

March 2018 | Text by Jan Oevermann 

Technical Documentation 4.0

The manufacturing industry is facing yet another revolution which transforms the way machines, humans and factories work together: Industry 4.0 - a term introduced by the "High-Tech Strategy 2020" of the German government [4]. read more...

March 2018 | Text by Andrea Ames 

Product content in the brave new world of cognitive technology

Is the recent frenzy around cognitive technologies – deep learning, agentive technology, bots, and AI – something technical communicators need to be concerned about? Do these technologies herald a new renaissance for content? Or is our field doomed to obsolescence when the bots take over?read more...

March 2018 | Text by Jayna Locke 

Software review: MadCap Flare 2017 r3

As a technical publications manager, I needed a tool refresh about three years ago. My team and I discovered MadCap Flare and launched a journey to adopt the tool and convert our large library of critical content from many different source tools to MadCap Flare. read more...