March 2019

March 2019 | Text by Krissy Welle 

Language technology to the rescue

Kató Speak is a new translation memory tool that was created to enable communication in a humanitarian crisis. But its potential could reach well into the commercial market. read more...

March 2019 | Text by Alex Masycheff 

Smart and smarter: Overcoming limitations of rule-based chatbots

Chatbots have come a long way since the first one was introduced in 1966. However, to become a truly helpful user support channel, they still have a long road ahead of them. Knowledge maps, user context and structured content can help make a difference.read more...

March 2019 | Text by Alan Houser 

Is this the end of user assistance as we know it?

Practices around intelligent content and Information 4.0 are becoming increasingly popular in technical communication. Some predict massive, disruptive changes to the way our users consume information, and how we author and deliver it.read more...

March 2019 | Text by France Baril 

Do we need to pump the brakes on chatbots?

In the last decade, chat has become the most popular platform for customer and technical support. Support is a huge cost for business. With the hype around Artificial Intelligence and deep learning, there’s a lot of excitement about the possibility of replacing live support with chatbots. But a deeper look shows the technology has a long way to go.read more...

February 2019 | Text by Ursula Reuther and Paul Schmidt 

Artificial Intelligence in technical communication

Artificial Intelligence is penetrating into more and more areas of our everyday work life. It is supposed to facilitate many tasks and even completely replace some. But what exactly is Artificial Intelligence and when does it come into play? A standpoint.read more...

February 2019 | Text by Mathias Maul 

Fertilizing wallflowers

Technical communicators would like to be visible within their company. However, like other departments, TC is stuck in compartmentalization. Overcoming it is no easy task – at least not until now. read more...