September 2017

September 2017 | By Michael Oettli 

Cleaning up and harmonizing your translation memory

Inconsistent, polluted translation memories? It might be time for a TM spring cleaning. Here is how you will achieve the best results. read more...

September 2017 | By Roland Meertens 

Natural language processing: Understanding human meaning

In only a few years, embeddings have changed the world of natural language processing. How far have we come in teaching an artificial brain to understand natural language?read more...

September 2017 | By Arle Lommel 

Neural machine translation offers significant advances with remaining challenges

No shift in machine translation technology has progressed quite as rapidly as the latest hype: neural machine translation. But is it really as promising as the reports make out?read more...

August 2017 | By Roy Hu 

Beyond traditional roles: How technical communicators can add value

The skill sets and experience of technical communicators are valuable assets for global organizations. International tech company ARM has found a way to leverage these skills that goes far beyond the job description.read more...

August 2017 | By Leah Guren 

Fluff – the eternal challenge

In technical communication, short and simple is always better. There is a wealth of data confirming the value of clear, direct writing. The famous Jakob Nielsen study from Sun Microsystems showed the advantage of cutting text; after he removed 40 percent of the original text on the website’s knowledge base, Nielsen discovered that users thought that the new version had more information. read more...

August 2017 | By Maxwell Hoffmann 

Beyond words: The reinvention of technical documentation

Structured technical content has enormous potential. Following best practices in creating technical information will ultimately lead to greater customer satisfaction.read more...

August 2017 | By Axel Poestges 

A shortcut to global customer experience management

So we’ve all heard how important it is to change our business thinking and put ourselves into our customer’s shoes. But how realistic is it to change the mindset of an entire global organization? Impossible, you say? Here is a quick-win approach that might get the process kick-started.read more...