February 2016

February 2016

Content as a selling point

Clear information is important not only in every manual but also for product-related texts on the Internet. Online, the placement of the text is just as crucial as the content itself. Finding the right place and the suitable form is, however, not always easy, at least until now.read more...

February 2016 | By Susan Grimmette 

Avoid ambiguity and choose consistency

Technical writing should produce clear and concise documentation – yet, everyone has seen examples of documentation that is imprecise and ambiguous. Here are some easy-to-follow writing tips. read more...

January 2016 | By Ulrich Thiele 

The better camera?

"The best camera is the one you have with you," said photographer Elliott Erwitt. That may be why smartphones are so popular, stealing the show from classical cameras. This could hardly be due to their photographic quality… or could it?read more...

January 2016 | By Keith Schengili-Roberts 

The past, the present and the future of DITA

As the DITA standard celebrates its 10th anniversary this year, we reflect on its existence over the last decade and note how much has changed in the way we think about structured technical documentation. DITA continues to evolve with the DITA 1.3 specification expected to officially release by the end of 2015 and Lightweight DITA pointing to other ways the standard can be used.read more...

January 2016 | By Christoph Beckmann and Michael Müller-Hillebrand 

Steering individualization

TopicPilot is a platform for publishing product information based on media-specific requirements, e.g., using it as online Help and synchronizing it to a mobile device. The most important component of the application is an efficient search algorithm.read more...

January 2016 | By Rebecca Ray 

Soliciting customer feedback in today’s global social world

Customer feedback enables smart business decisions. For valuable feedback, ask specific questions and never lose sight of the bigger picture. read more...

December 2015 | By Alan Pringle 

Balancing standardization against the need for creativity

Structured authoring doesn’t have to be the adversary of creative writing. Three case studies reveal how companies can balance standardization and creativity for optimal documentation.read more...