May 2017

May 2017 | By Leah Guren 

Facts and ethics in a post-truth era

There is an old Chinese saying that translates as, "May you live in interesting times." While you may think this is a nice thing to wish someone, it actually is a curse, because interesting in this context means chaos and unrest. We are, indeed, living in some interesting times. read more...

May 2017 | By Alberto Ferreira 

Rebooting with bots: The future of (assisted) technical documentation

In recent years, bots have come a long way and many organizations are successfully using them to assist customers. But how will they change the landscape of technical communication?read more...

May 2017 | Text by Ray Gallon, Neus Lorenzo and Michael Josefowicz 

Of humans and robots – Communication challenges in Industry 4.0

We have long succumbed to the fact that Artificial Intelligent (AI) beats our humble human brains at many kinds of activities – not just in a game of online chess. But we’re still in control, right? While we cannot fight the rise of AI, we need to learn to communicate and interact with our hyper-digital, interconnected environment in a way that goes well beyond human interactions.read more...

May 2017 | By Gavin Drake 

How tech doc teams can help companies adopt content automation

Tech doc teams have long known the benefits of modular, reusable content. But content development processes outside their team might not run as smoothly and efficiently. It is time we step up to advocate content automation across the organization. read more...

April 2017 | Text by Mark Schubert and Sabine Stoye 

I don’t have to know that! - Knowledge modeling and technical communication

When you write technical documentation, you manage a great deal of knowledge. Technical communicators evaluate and apply domain knowledge every day. For that, skills in knowledge modeling are extremely useful.read more...

April 2017 | By Monika Engelke 

TCTrainNet adds training unit on Simplified Technical English

As a technical writer, your main task is to transfer technical information to users in a clear way to help prevent user errors. In global organizations, a large amount of user information is written in English, with STE (Simplified Technical English) playing an important role as an international standard. Professional technical writers have a lot to gain by using this standard to communicate and...read more...

April 2017 | By Daryl Colquhoun 

International standard supports acquirers and suppliers of user information

International Standard ISO/IEC/IEEE 26512 assists acquirers and suppliers of user information. Published originally in 2011, the changes in its latest version are indicative of the paradigm shift that has shaped the industry during the past years. read more...