March 2017

March 2017 | By Matthias Peissner and David Blank 

From users to users

A research project of the Fraunhofer IAO in Stuttgart, Germany, is studying how a user can independently create user assistance. This should reduce malfunctions in machines and systems. How is this user assistance created and how can it supplement technical documentation?read more...

March 2017 | By Klaus Fleischmann 

A strategic approach to reviewing

Are your document review cycles cumbersome and frustrating? Then you are missing their value. An integrated review process can – and should be – a keystone of a smooth quality management operation.read more...

March 2017 | By Louise Law 

Eight steps to successful localization

For every product or service launched, thousands of words are written for technical manuals, product guides, marketing documentation, software Help, websites, blogs, articles, health and safety warnings, and more. Taking a few steps to incorporate localization early in the documentation process can save time, resources and money. read more...

March 2017 | By Rob Vandenberg 

Boosting your international SEO

It's as simple as this: Global customers won't buy what they can’t read. And they won't read what they can't find. Here are some tips to make sure your keywords don't get lost in translation.read more...

February 2017 | By Christian Lieske and Felix Sasaki 

Linked Data and Schema.org: Crossing the language chasm with terminological assets

Since 2011, the Schema.org initiative has set a standard for structured information. The technical communication community can already benefit and deliver valuable input for further progress.read more...

February 2017 | By Davin Pukulis 

Better together: technical writers and content marketers

Technical communication and content marketing have a defined goal in common: to deliver high-quality content that helps people solve problems. Yet given this fact, why does a gap – often a yawning chasm – persist between the efforts of technical writers and content marketers within most organizations?read more...

February 2017 | By Joe Pairman 

The secret life of taxonomies: Web findability beyond browsing and facets

A taxonomy is essential infrastructure. Its visible forms such as menus and facets are only one application. It can also provide the crucial plumbing and wiring – the metadata and logic to guide your customers from Google to your site and finally, to the actual content they need. read more...