A research project of the Fraunhofer IAO in Stuttgart, Germany, is studying how a user can independently create user assistance. This should reduce malfunctions in machines and systems. How is this user assistance created and how can it supplement technical documentation?
The sooner malfunctions can be recognized and handled, the more productive machines and systems can operate. The challenge lies in the large number and range of possible malfunctions. Instructions for resolving and avoiding such malfunctions usually only covers standard situations. However, many malfunctions can be resolved only by very experienced employees or users. The “human sensor” is unbeatable. This is also made clear by the exchange in the consortium of the joint project HMI 4.0. Experience shows: Users hear whether a tool is worn out or wrongly set, and they can execute tasks without errors only after year-long training with a lot of intuition. They know “their” machine and usually know very quickly what is happening and where to start looking for the error.
A lot remains undigitalized
Documentation of errors and transfer protocols continue to exist in old calendar books. ...
Read more after login
tekom members can log in directly with their "My tekom" access data.
You are not yet a tekom member, but would like to read one or more articles in full? Then you have the opportunity to register on the internet portal of the technical journal 'tcworld' without obligation. Once you have registered, you can select any three specialist articles and view them in full for a period of two months. The selection will then be deleted and you can select three new articles for the next two months.
As a tekom member you benefit from the following advantages::
- Online access to all articles of the trade magazine 'tcworld magazine'
- Exclusive specialist articles from all areas of technical communication
- Regular new articles from over 300 authors
- The technical journal 'tcworld magazine' as a printed edition
- Reduced admission prices to tekom conferences
- Membership fees for tekom publications
- Access to 'my tekom', the web forum with job offers / job requests, appointments, expert advice, service provider file and much more
Login
Registration
Promised: The trade magazine 'tcworld magazine' is the best we have. And we don't make the choice easy for ourselves. Every month, the editorial staff of the technical journal 'tcworld magazine' publishes the latest articles by renowned authors. This demanding selection is available exclusively to members of tekom (as usual, including the printed edition).
The trade magazine 'tcworld magazine' stands for intelligently prepared specialist articles, texts written to the point, informative content, surprising insights, international perspectives and communicates technical communication in an understandable, fast, clear and uncomplicated way - exclusively for you.
