International Standard ISO/IEC/IEEE 26512 assists acquirers and suppliers of user information. Published originally in 2011, the changes in its latest version are indicative of the paradigm shift that has shaped the industry during the past years.
"ISO/IEC/IEEE 26512 Systems and software engineering — Requirements for acquirers and suppliers of information for users" was first published in 2011 in response to requests from users. It did not replace any other standard. ISO/IEC/IEEE 26512 is currently undergoing revisions and the new version is expected in mid-2017. These revisions include fairly minor improvements to the structure and additions to the bibliography. One change, however, deserves special notice: Instead of "documentation", the norm will now use the term "information for users".
In many parts of the world, the term “documentation” is associated with printed manuals only. It refers to a time when hard copy user manuals were the one and only form of user information. These days, however, user information comes in manifold formats and styles, including online Help, audio and video files or even Augmented Reality ...
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