How many companies practice terminology management? Who is concerned with terminology work? How do professionals from the business environment rate the benefits, and how high are the potential savings? A new tekom study provides insights into the current state of terminology work in organizations.
Terminology is of utmost importance during knowledge transfer and in information processes. Within the organization, terminology ensures the consistent use of terms across departments and helps to optimize the efficiency and quality of the translation process. When communicating with external stakeholders – other organizations, suppliers, service providers and customers – terminology plays a crucial role in exhibiting a unified corporate identity and a consistent customer experience.
Published in 2010, a study by tekom on behalf of the DIN Consumer Council (German Institute for Standardization) showed the importance of terminology from the customer perspective. According to this study, poor translations and false terminology were the primary causes for issues in understanding and for errors in technical documentation.
The second edition of the tekom study on successful terminology ...
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