A technical writer creates user and operating manuals. He also takes care of parts lists, training documents, questions related to safety or product presentations. In brief, he creates and publishes technical information of the most diverse type and in the most varied manners. However, this spectrum of tasks is hardly given the recognition it deserves in some organizations. How can this be changed? And what does the organization stand to gain when the technical writer is also the information and knowledge manager?
About 20 years back, students in Hannover completed what was then a new course called “Technical documentation”. A courageous step, since the job profile “Technical writer” was somewhat unknown at that time. And whoever knew what it was about misconceived its potential and often got to hear the comment “…. must have enjoyed writing essays in school...”
Happily things stand changed today, even if the job profile continues to be ambiguous for some. The technical writer as author of user manuals? As trainer when training documents are to be created? A safety officer, when danger to life and limb of the customer is to be prevented? A multimedia and marketing specialist when it concerns the representation of products? The list can easily go on. Nevertheless, these labels have the risk of reducing the technical writer to individual sub-tasks. They will never do justice to the responsibility ...
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