A customer-centered approach and the use of customer feedback have a positive effect on your company. Here are some recommendations that tech writers can follow to improve software documentation and...

Mental tools can help clear one’s head. For example, when the inner voice speaks up and loudly criticizes anything and everything.

Hidden information in HTML files has several important uses, from search engine optimization (SEO) to content management and responsive design.

Culturally appropriate and respectful language that embraces diversity is more than a nice-to-have. It is what today's customers and staff expect from brands and employers.

Global content needs to display respect and dignity to all audiences irrespective of gender, race, sexuality or any other criteria. So choose your words wisely – across all languages.

Customers who annoy you with their excessive demands; colleagues who are always late; family members who leave behind a mess. What seems hopeless at first can be changed with a few tricks.