"But that's not what I meant!" When communication fails, we can feel quite helpless. Our inner desire to understand others and to be understood paves the way to avoid or resolve conflict. But it’s not...

Smooth knowledge transfer makes our jobs as technical communicators a whole lot easier. And there are many more reasons why enterprises should manage and retain knowledge as their most valuable asset.

Why the review process is broken, and how to fix it

Artificial intelligence (AI) is closer to us than ever before. The technology is gaining ground not only among the businesses that have employed AI to automate tasks and generate cybersecurity...

Artificial Intelligence is changing the way we search and consume information. Rather than studying manuals, we expect to converse with our devices and receive a personalized solution – without delay.