Usability testing provides insights into how our users interact with or think about a product. It helps us to test not only our devices but also our documentation. Here are some examples of and tips...

Ensuring that our audience can find and access the information they need when they need it has become just as essential as the information itself. Documentation architecture helps us to structure...

Linguistic style guides help to ensure the best possible global customer experience. What should be included and what not? And how can you develop, maintain, and improve your style guide?

An excellent guiding principle when entering a new geographical market – no matter how similar it may appear on the surface to your home market – is not to underestimate the need for a tailored...

If we’ve learned anything from 2020 it’s that change is the only constant. And with a new generation of users entering the market, we need to be more agile and nimble than ever to produce content that...

Required by law to be delivered with every product, the written manual is here to stay. But using Augmented Reality, digital instructions can enhance the classic manual, making the information more...