Fluid Topics, developer of the same-named Content Delivery Platform for product information, has announced the successful completion of its Series B funding round. Kennet Partners, a growth equity investor focused on capital-efficient companies, has invested €15 million in the company to reinforce Fluid Topics’ position on the market by scaling operations across the United States and leveraging the potential of Artificial Intelligence in customer support applications. Existing investors include Ventech, the pioneering pan-European early-stage VC, and Credit Mutuel Innovation.
Having developed almost exclusively internationally, Fluid Topics now generates 60% of its sales in North America and 40% in Europe, particularly in Germany, Switzerland, Austria, and the Nordics, with steady annual growth of over 45%. The company is serving a prominent customer base, including Fortune 500 companies and industry leaders such as Liebherr, Siemens, Johnson Controls, and Teradata. Over the past years, Fluid Topics has become the go-to solution for tech companies of all sizes seeking to enhance user self-service, case deflection, customer support, and field service operations with distinctive business applications fueled by product knowledge.
The funding aims to maintain the growth rate achieved by Fluid Topics in recent years. The company expects to increase sales to over 25 million euros in the next 3 years, while its workforce plans to grow from 80 to 150 employees by 2027.
This growth will be supported by opening a US team in 2024, whose mission will be to target the SMB market, which is more difficult to address from France.
The integration of Generative AI is the second major area of development. Artificial intelligence offers major opportunities for applications based on product content and strengthens the market position of Fluid Topics which has over 20 years’ experience in semantic search, natural language processing, and content governance. Specifically, Generative AI will enable virtual assistants to guide technicians while working on products, and answer their questions, even the most complex ones.
“This funding round empowers us to accelerate in a market shifting rapidly towards solutions that transform operations and enhance competitiveness. As the leading platform, we take pride in offering cutting-edge technologies with utmost attention to security and seamless implementation,” said Fabrice Lacroix, CEO of Fluid Topics.