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intelligent information

Technical writers' role in the GenAI era

User queries are no longer directed at search engines and help desks but at GenAI. So, are your users finding what they are looking for?
Text by Selvaraaju Murugesan
technical writing

How to help people avoid reading

Web design principles for technical writers
Text by Sara Stein
intelligent information

iiRDS for a better support experience

A dynamic intelligent content graph based on iiRDS has the potential to deliver targeted support for service technicians. A use case.
Text by Harald Stadlbauer, Helmut Nagy
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education and training

Become a technical communicator

Introducing the Technical Communication online course of the Munster Technological University (MTU) in Cork, Ireland.
Text by Farshad Ghassemi Toosi
intelligent information

Intelligent prompts for better technical content

A valuable tool to add to our toolbox, GenAI can significantly improve our work. That is, if you know how to talk to it.
Text by Alex Jitianu
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Gone are the gatekeepers

Reassessing our professional contribution in a changing reality
Text by Leah Guren
translation and localization

Super-charge your language data with and for AI

AI applications such as ChatGPT feed off large amounts of language data. However, in turn, they can also help us effectively manage and leverage linguistic data.
Text by Daniel Zielinski, Simon Varga
technical writing

The human touch

Why, in the era of AI language models, do we need peer reviews more than ever?
Text by Vladimir Petrov
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intelligent information

Is your content ready for GenAI-based agents?

Unlike human users, GenAI requires elaborate, text-rich information from which to generate precise responses. Here is how to prepare your content for a new era.
Text by Selvaraaju Murugesan