Thirty-three participants joined the meeting, which started with an interesting lecture by Dr. Christiane Zehrer on “Agiles Methods and their meaning in todays working world”. Dr Zehrer is an agile practitioner (Certified Scrum Master) and a technical communication instructor at Hochschule Magdeburg-Stendal, Germany.
Currently, around 27.3 percent of employees in technical communication in Germany work in software companies. About three percent of all employees in a software company are technical writers. Software industry is a growing segment, with a growing ratio of technical writers in business units.
The work of technical writers in software development differs significantly from other industries. For one thing, they use other tools, e.g. component content management systems are less common in software development than in other industries. They also create other types of information for use, e.g. API (Application Programming Interface) documentation and embedded help. In addition, there is the digitization trend: With growing digitization, products, business models, value chains, customer behavior, and the workplace change. This also leads to radical changes in the work of technical communicators. As an example, agile project management methods are already common in most software companies, leading to a stronger interlink between product development and technical communication.
A Mentimeter survey of meeting participants showed that most are already familiar with agile project management methods, especially Scrum and Kanban. In contrast to classic project management, agile methods differ mainly in the shorter and more detailed planning phases. Task packages are kept as small as possible and scheduled for a fixed time. For example, daily standups are fixed elements: Teams coordinate their work through frequent, but usually short meetings. Sprint backlogs – a prioritized list of all those functions that are due at the end of the respective work period – are another important agile element. They consist of user stories, which describe the product from the user's point of view and focus on the task that the user wants to do. This provides a different perspective on the product. User stories are further devided into tasks, functions are secondary. User stories and tasks are usually visualized using material or a virtual agile board.
Thus, technical writers, who work in the software industry, are an integral part of the agile development process. The question in the group was whether employees of technical communication, especially in software development, need new skills such as training in agile methods, and whether the future would see an increased need for generalists or specialists. These questions were discussed in breakout rooms.
As a conclusion, the following was noted: Project management, time management, und team communication will play a particularly central role in future. Also technological trends for context-based information delivery are becoming increasingly important. So technical competencies will be required in the future, e.g. to be able to read code for testing and user experience design. But above all, skills in interpersonal communication are still essential. The self understanding as a technical writer changes to the “information developer”.
About the IUNTC
The IUNTC (International University Network in Technical Communication) was founded in 2020 by the tekom Europe Advisory Board for Professional Development and Training. It supports technical communication teachers and promotes stronger connections between academia and industry through online meetings and networking opportunities. The IUNTC online meetings are free of charge for everybody