User instructions are all about the user and the content, while the technical writer usually remains invisible. But could we perhaps improve the user experience by making the writer more visible and creating a stronger writer-user interaction?
One of the key competencies of technical communicators is to analyze their target audience. Writers should have a command of different user research methods as well as expertise in designing information to meet the needs of the users. These are deciding factors in the design of text and visuals in user instructions, which writers will modify based on feedback from the users. Writers are thus the user’s advocate throughout the documentation cycle.
This user-centered cycle, which is self-evident in technical communication, made me pause: What if we concentrated on the writer for a change? Would we have something to gain if we enhanced the interaction between the writer and user in user instructions? How could writers engage more with their users, keeping in mind the aim of optimal user experience? For enhancing the idea of writer-user interaction, I created the concept of the we-attitude.
Read more after login
tekom members can log in directly with their "My tekom" access data.
You are not yet a tekom member, but would like to read one or more articles in full? Then you have the opportunity to register on the internet portal of the technical journal 'tcworld' without obligation. Once you have registered, you can select any three specialist articles and view them in full for a period of two months. The selection will then be deleted and you can select three new articles for the next two months.
As a tekom member you benefit from the following advantages::
- Online access to all articles of the trade magazine 'tcworld magazine'
- Exclusive specialist articles from all areas of technical communication
- Regular new articles from over 300 authors
- The technical journal 'tcworld magazine' as a printed edition
- Reduced admission prices to tekom conferences
- Membership fees for tekom publications
- Access to 'my tekom', the web forum with job offers / job requests, appointments, expert advice, service provider file and much more
Promised: The trade magazine 'tcworld magazine' is the best we have. And we don't make the choice easy for ourselves. Every month, the editorial staff of the technical journal 'tcworld magazine' publishes the latest articles by renowned authors. This demanding selection is available exclusively to members of tekom (as usual, including the printed edition).
The trade magazine 'tcworld magazine' stands for intelligently prepared specialist articles, texts written to the point, informative content, surprising insights, international perspectives and communicates technical communication in an understandable, fast, clear and uncomplicated way - exclusively for you.