100 orders, six technical writers, a new workflow – can this work? Such questions can be cleared with the help of a simulation.
There are a number of workflows around the creation of user and operating manuals, their translation and publication. Their number is increasing since mobile documentation on tablet PCs and smartphones poses new requirements. But how will a process behave in the future, where do its weak points lie? Must resources be increased or reduced? This article looks at the basic principles and processes of process simulation and explains how a documentation process can be analyzed and improved based on an example.
Attributes of workflows
Usually, several processes run in parallel in technical documentation; the activities are independent of each other and are repeated to some extent. The entire system behaves as non-deterministic, technically speaking. The parallel processing and independence hinder simple calculation and quantification of workflows in case of business processes. Additionally, ...
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