An online community site changes the way we look at our devices – and at technical documentation. How iFixit creates user manuals that help to fix the world.
When I was 18, my laptop slipped off the corner of the bed. The iBook fell onto the floor and broke – a single accident that changed the course of my entire life. That moment indirectly lead to the creation of two companies – iFixit and Dozuki – and drove two college freshmen to invent a brand new form of documentation.
At the time my computer broke, I was a freshman Computer Science student at Cal Poly University in California. I’d always had a penchant for tinkering, and I decided that I wanted to repair the computer myself instead of buying a new one. After all, mine was a good little computer. It had served me well throughout the years; it didn’t deserve to die before its time. So I searched the Internet for Apple’s official iBook service manual. The service manual wasn’t anywhere to be found. I learned that weekend that Apple didn’t like to share repair information with the public.
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