Playing your way to better content management and collaboration

From subject matter experts to content creators, project managers and even translation and localization experts, content management projects involve a lot of people, rendering these projects complex and challenging. The classic game of Snakes & Ladders – adapted to the world of content management – provides a playful tool for people to come together and discuss pathways to a successful project.

Text by Nolwenn Kerzreho Joe Gollner

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Playing your way to better content management and collaboration

The role of games in project planning

Using games to help people work through challenges is not a new idea. Games help people to think through and talk about topics that might be difficult to discuss in a formal business setting. The point is to allow people to simplify issues and to discuss them in a way that is intentionally lighthearted and enjoyable. While exploring the possible use of the Snakes & Ladders game for project planning, we were driven by the belief that people feel more at ease about sharing ideas and discussing issues when designing a game than they would be in a marathon project planning session. We further believed that the real value lay not so much in playing the game as in working together to design a game that reflects a shared reality.

Snakes & Ladders, an ancient game from India, is considered a "virtue game" in that it promotes good actions (ladders) and ...