Realizing the potential of smart machines – and ensuring successful outcomes for the businesses that rely on them – will hinge on how trusted smart machines are and how well they maintain that trust. Central to establishing this trust will be ethical values that people recognize and are comfortable with.
"Clearly, people must trust smart machines if they are to accept and use them," said Frank Buytendijk, research vice president and distinguished analyst at Gartner. "The ability to earn trust must be part of any plan to implement artificial intelligence or smart machines, and will be an important selling point when marketing this technology. CIOs must be able to monitor smart machine technology for unintended consequences of public use and respond immediately, embracing unforeseen positive outcomes and countering undesirable ones."
To ensure that smart machines behave ethically and deserve our trust in the future, CIOs must prepare for ethical discussion and programming. Gartner has identified five levels of programming and system development, based on their ethical impact, which are outlined on their website.
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