Outsourcing – buying a service or contracting a relationship?

Improving your performance, using your in-house resources more profitably, staying focused on your core business, accelerating time-to-market and decreasing costs – the benefits of outsourcing sound very promising. But how can you jump on the bandwagon of outsourcing? Between Russia and India, Dubai and Vietnam – where do you find your outsourcing provider? And how can you trust that the provider will help you achieve the promised benefits? tcworld investigated.

Text by Corinna Ritter

Inhaltsübersicht

Outsourcing – buying a service or contracting a relationship?

While cost-savings remain the most common reason for companies starting to look into outsourcing, strategic aspects play an increasing role today. “Our global footprint grew through acquisitions and by establishing new offices and branches throughout the world”, explains Daniel McGeachy, Executive Director of a large Dutch-based global financial institution. “In order to maintain control whilst preserving business agility, we required partners with proven track records to help us succeed.” The bank started looking for reliable providers in a stable technological environment to help achieve the defined goals: Increase business agility, achieve technology transformation and total cost of ownership savings, develop governance and standard processes, implement global service level agreements locally and consolidate an international supplier model.

To find outsourcing partners the bank ...