Improving software usability through embedded user assistance

Integrating user assistance into the software interface is one of the best ways to increase the usability of your software application and thus make your customers more satisfied and successful. However, embedded help has the reputation of being difficult to develop and execute. Let’s take a look at a solution that makes it possible to quickly include an embedded, dynamic help pane in a software interface.

Text by Nicoletta A. Bleiel

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Improving documentation through controlled language and terminology

Integrating user assistance into the software interface is one of the best ways to increase the usability of your software application and thus make your customers more satisfied and successful. However, embedded help has the reputation of being difficult to develop and execute. Let’s take a look at a solution that makes it possible to quickly include an embedded, dynamic help pane in a software interface.

The pane displays relevant help as the user navigates the interface. Furthermore, the information developer uses it to map the help topics to the interface. With proper planning and design, a single help file can be developed to work as embedded assistance and as a stand-alone help file.

The benefits of embedded help

Why is embedded help an excellent way to increase the usability of your software application?

Because embedded user assistance is task-specific, context-specific, and ...